Sr Analyst - Incident Management ( SM2 )

Microland; Bengaluru; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Microland in Bengaluru, India is seeking an Incident Management professional to manage and resolve complex incidents using a range of tools and techniques. You will analyze incident data to identify trends and areas for improvement, and work with cross-functional teams to develop incident management processes.

You will also develop metrics and reports, mentor junior team members on best practices, and participate in reviews to ensure compliance with company policies.

Responsibilities

• Manage and resolve complex incidents using various tools and techniques.
• Analyze incident data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to develop and implement incident management processes.
• Develop and maintain incident management metrics and reports.
• Provide training and guidance to junior team members on incident management best practices.
• Participate in incident management reviews and meetings to ensure compliance with company policies.

Job description

• Manage and resolve complex incidents using various tools and techniques.
• Analyze incident data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to develop and implement incident management processes.
• Develop and maintain incident management metrics and reports.
• Provide training and guidance to junior team members on incident management best practices.
• Participate in incident management reviews and meetings to ensure compliance with company policies.

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.