Sr Analyst

Artex Risk Solutions; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Artex Risk Solutions in Mumbai is seeking a Client Services Coordinator to support a designated book of business in insurance brokerage. You will coordinate with account managers, producers and brokers, and handle renewals, claims administration and client inquiries.

The role requires a High School Diploma/GED and 3+ years of related experience, with opportunities to assist in presentations and enrollment meetings while ensuring adherence to procedures.

Qualifications

• High School Diploma/GED and 3+ years of related experience.

Responsibilities

• Coordinates activities with the Account Managers, Account Executives, Producers, Brokers in servicing designated book of business relating to marketing, claims, administration, renewals, sales.
• Resolves complex customer service problems and inquiries that require research and interactions with carriers or agents.
• Markets new and renewal accounts according to company procedures.
• Assists with research and preparation for client presentations.
• Prepares renewals according to procedures manual.

Skills

Client coordination

Customer service

Communication

Education

High School Diploma/GED

Job description

Responsibilities

• Coordinates activities with the Account Managers, Account Executives, Producers, Brokers in servicing designated book of business relating to marketing, claims, administration, renewals, sales.
• Typically assigned to clients having the most complex needs with no renewal goals associated with assigned accounts.
• Independently provides support to assigned group of clients.
• Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents.
• Day-to-day client contacts are generally mid- or lower-level client staff, but have knowledge and experience needed to support senior-level client staff.
• Responds to client questions and maintains a log of conversations.
• Markets new and renewal accounts according to company procedures.
• Assists with research and preparation for client presentations.
• Develops new lines of business with current clients and informs clients of pertinent legal issues.
• Prepares renewals according to procedures manual.
• Supervises and conducts enrollment meetings and implementation procedures.

Qualifications

• High School Diploma/GED and 3+ years of related experience.

Behaviors

• Understanding of the insurance brokerage business and customer service processes/tasks