Sr AI Solutions Engineer (Generative AI & Agentic AI)

EVERSANA; Maharashtra; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

EVERSANA is hiring for a senior software/AI engineer to design, develop, and deploy production AI agents using Vertex AI, Claude, and Gemini. You will build end-to-end RAG pipelines, integrate with enterprise systems, and ensure high-quality, compliant delivery for life sciences programs.

You will own the agent lifecycle from design to monitoring, collaborating with Salesforce/MuleSoft integrations and cloud data platforms, while supporting a follow-the-sun model with an onshore lead.

Qualifications

• 5+ years in software engineering, with hands-on experience building production systems.
• Advanced Python; competence in JavaScript/TypeScript.
• Direct experience with a cloud AI platform (Vertex AI strongly preferred).
• Demonstrated prompt engineering and LLM application development with Claude, Gemini, or equivalent models.
• Practical experience with RAG, vector databases, embeddings, and retrieval design.

Responsibilities

• Design and build AI agents on Vertex AI Agent Builder, the Claude API, and Gemini Enterprise.
• Productionize enterprise AI tooling for priority Patient Services use cases and workflows.
• Build and maintain RAG pipelines, vector stores, embeddings, and retrieval workflows.
• Review AI-generated code and ensure it meets quality standards and security guidelines.

Skills

Python

JavaScript/TypeScript

Vertex AI

LLM applications

RAG

Vector stores

APIs REST/GraphQL

Salesforce/MuleSoft

CrewAI/LangChain

Vertex Agent Builder

Tools

Vertex AI Agent Builder

Claude API

Gemini Enterprise API

LangChain

LangGraph

BigQuery

PostgreSQL

REST/GraphQL tooling

Job description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Agent & Workflow Development

• Design and build AI agents on Vertex AI Agent Builder, the Claude API, and Gemini Enterprise.
• Productionize enterprise AI tooling for priority Patient Services use cases: intake automation, missing-information workflow, adverse-event detection, workload queue intelligence, QNCR automation, and chat-with-claims.
• Build and maintain RAG pipelines, vector stores, embeddings, and retrieval workflows against Patient Services data.
• Implement MCP server integrations and agent tool/function definitions that expose enterprise systems to agents safely.

Integration & SDLC

• Integrate AI capabilities into Salesforce Health Cloud (Apex, LWC), MuleSoft (DataWeave), and Java SDLC touchpoints.
• Build reusable prompt templates and agent patterns that the broader engineering team can adopt.
• Contribute to the shared prompt/pattern library with quality-reviewed, version-controlled components.

Lifecycle & Quality

• Own the agent lifecycle end to end: build, deploy, monitor, evaluate, and retire.
• Establish evaluation harnesses so agents are tested against defined quality bars before production.
• Review AI-generated code produced by Salesforce, MuleSoft, and Java developers, ensuring it meets ACTICS quality standards.
• Monitor deployed agents for drift, cost, latency, and accuracy; remediate as needed.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• 5+ years in software engineering, with hands-on experience building production systems.
• Advanced Python; competence in JavaScript/TypeScript.
• Direct experience with a cloud AI platform (Vertex AI strongly preferred) and its SDK.
• Demonstrated prompt engineering and LLM application development with Claude, Gemini, or equivalent models.
• Practical experience with RAG, vector databases, embeddings, and retrieval design.
• Familiarity with agent orchestration frameworks (CrewAI, LangChain, LangGraph, or Vertex Agent Builder).
• Experience integrating with REST/GraphQL APIs; Salesforce and/or MuleSoft integration experience a strong plus.
• Comfortable working on a follow-the-sun model with an onshore lead.

Preferred Qualifications

• Experience with MCP (Model Context Protocol) servers and agent tooling standards.
• Background in healthcare or life-sciences technology; awareness of PHI/HIPAA constraints.
• Salesforce (Apex/LWC) or Java development experience.
• Experience with BigQuery, PostgreSQL, or comparable data platforms.

Tools & Stack

• AI: Vertex AI Agent Builder, Claude API, Gemini Enterprise API.
• Orchestration: CrewAI, LangChain, LangGraph.
• Dev productivity: Claude Code, Cursor, GitHub Copilot.
• Data & cloud: GCP, BigQuery, PostgreSQL, vector stores.

First-Year Success Measures

• Intake Automation MVP and at least two additional AI workflow MVPs built and shipped to one or more programs.
• Reusable agent patterns and prompt library established and adopted by other engineers.
• Agent evaluation and monitoring practices operational for every production agent.

OUR CULTURAL BELIEFS:

Patient MindedI act with the patient’s best interest in mind.
Client DelightI own every client experience and its impact on results.
Take ActionI am empowered and empower others to act now.
Grow TalentI own my development and invest in the development of others.
Win TogetherI passionately connect with anyone, anywhere, anytime to achieve results.
Communication MattersI speak up to create transparent, thoughtful and timely dialogue.
Embrace DiversityI create an environment of awareness and respect.
Always InnovateI am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Follow us on LinkedIn | Twitter