Specialist - Technology Services

MetLife; Dadri; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

MetLife is seeking an IT Security Service Engineer I for Cyber Platform Operations. The role ensures availability, performance, and security of cybersecurity platforms in a 24x7 enterprise environment.

You will lead platform operations, automation, incident response, and service management while partnering with global teams to deliver secure and scalable cybersecurity services. 3–5 years of hands-on cyber ops experience is expected.

Qualifications

• 3-5 years of hands-on experience in cyber operations.
• Experience with incident, change, and problem management processes.
• Experience with AI-powered productivity/security solutions and Copilot administration is a plus.

Responsibilities

• Manage daily operations and administration of cybersecurity platforms.
• Support Incident, Request, Problem, and Change Management activities.
• Perform platform upgrades, deployments, maintenance, and troubleshooting.
• Monitor platform health, availability, and performance.
• Develop automation and operational efficiencies using scripting or APIs.

Skills

Incident Management

Automation

Communication

Troubleshooting

Problem Management

Tools

Tanium

CrowdStrike

Cribl

QRadar

XSOAR

PowerBI

CyberArk

ServiceNow

Job description

Profile Summary

The IT Security Service Engineer I, Cyber Platform Operations, is responsible for ensuring the availability, performance, and security of critical cybersecurity platforms while driving operational efficiency, risk reduction, and platform modernization across the enterprise. The role provides technical leadership for platform operations, automation, incident response, and service management, partnering with global stakeholders to deliver secure, reliable, and scalable cybersecurity services in a 24x7 environment.

Profile Summary

The IT Security Service Engineer I, Cyber Platform Operations, is responsible for ensuring the availability, performance, and security of critical cybersecurity platforms while driving operational efficiency, risk reduction, and platform modernization across the enterprise. The role provides technical leadership for platform operations, automation, incident response, and service management, partnering with global stakeholders to deliver secure, reliable, and scalable cybersecurity services in a 24x7 environment.

Job Responsibilities

• Manage daily operations and administration of cybersecurity platforms.
• Support Incident, Request, Problem, and Change Management activities.
• Perform platform upgrades, deployments, maintenance, and troubleshooting.
• Monitor platform health, availability, and performance.
• Develop automation and operational efficiencies using PowerShell, Python, APIs, or AI-assisted solutions.
• Administer and support Microsoft Copilot and AI-driven productivity/security use cases.
• Collaborate with global teams on security initiatives, platform enhancements, and operational governance.
• Create and maintain technical documentation, SOPs, and knowledge articles.
• Participate in on-call support and 24x7 operations as required.

Experience

• 3-5 years of strong Handson experience in Cyber operations space

Knowledge And Skills (general And Technical)

• Hands-on and administrative level experience with tools such as Tanium, CrowdStrike, Cribl, QRadar, XSOAR, PowerBI, CyberArk.
• Strong understanding of Incident, Change, and Problem Management processes.
• Experience with Microsoft Copilot Administration, Copilot Studio, or AI-powered workplace productivity solutions.
• Strong knowledge of Generative AI concepts, Prompt Engineering, AI governance, and automation use cases.
• Scripting experience in PowerShell and/or Python.
• Experience with ServiceNow and enterprise production support environments.
• Strong troubleshooting, analytical, and communication skills.