Specialist - Sales Support 4B

1401 Genpact India Pvt. Ltd.; Hyderabad; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Genpact India Pvt. Ltd. is seeking a Specialist - Sales Support to track and validate inbound leads, engage prospects via email and calls, and schedule strategy meetings for the sales team.

You will move qualified leads through the pipeline while maintaining precise lead records and collaborating with marketing for better conversions. The role requires strong communication, organization, and the ability to manage a high‑volume pipeline, with a focus on compliance and support for the sales

Qualifications

• Proven experience in inbound sales and lead management.
• Strong verbal and written communication skills.
• Organized, detail‑oriented with high‑volume pipeline management.
• Graduation/masters in business/marketing with 6–8 years of experience.
• Familiarity with sales qualification frameworks and lead scoring.

Responsibilities

• Track and validate inbound leads for a staffing business and share with Sales.
• Monitor conversion progress and craft emails to engage contacts.
• Schedule appointments for Business Development Managers or Sales Executives.
• Move qualified leads into the sales pipeline and ensure timely handoff.
• Maintain accurate lead data and collaborate with marketing for better conversions.
• Support admin tasks for the sales team and ensure policy compliance.

Skills

Inbound sales

Lead generation

Lead management

Verbal communication

Written communication

Pipeline management

CRM

Education

Bachelor's - Business Administration

Bachelor's - Marketing

Master's - Marketing

Tools

Salesforce

MS Office

Job description

Specialist - Sales Support

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Key Responsibilities

• Track and validate inbound leads for a staffing business and share the validated leads with the Sales team for further action.
• Monitor conversion / progress. Use Agency Leads site to find clients with open roles, use templates to create emails to send to contacts and track responses.
• Engage prospects via email, calls, or other agreed channels to keep them engaged until sales readiness.
• Schedule appointments and strategy meetings for Business Development Managers or Sales Executives.
• Move qualified leads into the sales pipeline, ensuring accurate and timely handoff.
• Perform due diligence for web lead requests received from different recruiters/sales teams.
• Maintain accurate lead information and activity records in the systems.
• Follow up with unresponsive leads through email, phone, and LinkedIn outreach.
• Collaborate with marketing and sales teams to improve lead conversion rate.
• Ability to quickly identify client needs and qualify business opportunities.
• Ensure strict compliance followed as per company policy and standards.
• Support various admin tasks related to sales team.

Qualification

• Proven experience in inbound sales, lead generation/management.
• Strong verbal and written communication skills for engaging prospects effectively.
• Organized, detail‑oriented, and able to manage high‑volume pipelines.
• Graduation/master's degree in business/marketing/related field with an overall 6- 8 years of experience.
• Familiarity with sales qualification frameworks and lead scoring models.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Marketing
• Bachelors - Sales
• Masters - Marketing

Certifications

• Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained
• Salesforce Certified CPQ Specialist - TrailheadTrailHead

Required Skills

• Business Consulting
• Business Development
• Change Management
• Contract Management
• CRM Consulting
• Microsoft Applications
• Salesforce (Software)
• Sales Force Effectiveness
• Sales Forecasting
• Sales Performance Management (SPM)

Language

English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Sales Support Remote Type - Hybrid Work Shift - Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We’re an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations.

Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you’ll be in it. There’s a lot to learn here, and room to grow.