Specialist - Program & Project Management

LTM; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

LTM in Navi Mumbai is seeking a Solution Manager Charm Consultant to manage end-to-end coordination for planned upgrades and monthly activities. The role requires strong hands-on knowledge of SAP ChaRM, JIRA, and agile methodologies.

You will lead IT SOX compliance activities, oversee ServiceNow Configuration Item lifecycle management, and drive enterprise-wide communications regarding outages and releases. If you have experience in migration from SAP ChaRM to Cloud ALM, we want you!

Qualifications

• Strong handson knowledge on SAP ChaRM and JIRA.
• Experience in managing IT SOX and audit compliance activities.
• Ability to lead and manage end-to-end coordination for upgrades.

Responsibilities

• Coordinate planned upgrades and monthly activities.
• Manage audit compliance and coordination with auditors.
• Oversee ServiceNow Configuration Item lifecycle management.
• Drive enterprise-wide communications regarding outages and releases.

Skills

SAP ChaRM

JIRA

Agile methodologies

IT SOX compliance

ServiceNow

Job description

Please look for solution manager Charm consultant who can work Key activities below

Endtoend coordination of planned upgrades monthly bundles DOT MonthlyQuarterly activities with a strong emphasis on communication

Upgrade Monthly Quarterly activities ERP outage DOT communications using standard templates

Coordination with MaxAttention especially during Upgrade planning and if any issue during outages monthly changes etc

Monthly bundle management Tracking SAP ChaRM statuses coordinating testing with functional teams and ensuring all planned changes are implemented

Strong handson knowledge on SAP ChaRM JIRA agile approach to coordinate the activities

Scheduling meetings related MoM etc

Any new projects Example Upcoming ECC PRA to RISE OnPrem to Cloud As per Christa there will be separate team for such projects but based on my experience this will be managed by this role as earlier Rene has managed such projects with the help of project team

Most Importantly Experience of Migration from SAP ChaRM to Cloud ALM in OCM role

1 Audit Compliance Management

Lead and manage IT SOX and audit compliance activities for SAP Change Management ChaRM ensuring adherence to governance standards

Coordinate with external auditors eg EY for audit walkthroughs testing and evidence submission

Perform audit board reviews and updates annually to align with compliance requirements

Prepare and provide audit data extracts reports and documentation for periodic and adhoc audit requests

Execute monthly buffer reconciliations across SAP ServiceNow and ChaRM systems

Oversee quarterly audit reporting including

• Transport release validation in production
• Release authority compliance
• Segregation of duties checks eg no selftransport releases

Support SAP system measurement activities and auditrelated budgeting processes

Manage auditrelated tools and access compliance eg qTest user validation

2 SAP Change Management ChaRM Governance

Act as central coordinator for SAP Change Management processes across ECC and S4 systems

Represent changes in activities in CAB Change Advisory Board meetings for planned outages and releases

Provide functional support and governance oversight for ChaRM including approval workflows and process adherence

Manage rolebased access approvals eg SailPoint PSP personas and distribution list validations

Conduct user training sessions for ChaRM processes and tools

Perform periodic cleanup and governance of ChaRM change documents postupgrades

Monitor SAP migration and changerelated communications channels shared mailboxes

3 Release Outage Planning

Own and manage the endtoend release calendar including DOT releases refresh cycles and planned outages

Coordinate monthly maintenance outages including communications scheduling and execution tracking

Lead critical event planning such as

• Annual upgrades cutover planning freeze management communications
• DR Disaster Recovery testing coordination
• Timechange related outage activities

Develop and publish annual and longterm 6month release and upgrade plans

Ensure timely execution and governance of urgent transport and migrations

4 Testing Coordination Tools Management

Coordinate testing cycles for SAP upgrades and DR activities across ECC and S4 landscapes

Manage qTest setup reporting and governance for testing activities

Support testing compliance activities including user access reviews and audit readiness

5 ServiceNow Configuration Management

Oversee ServiceNow Configuration Item CI lifecycle management including creation updates and audit alignment

Review and maintain ServiceNow Knowledge Base content for relevance and accuracy

Validate system hygiene through retired application reviews and dependency checks

6 Communication Stakeholder Engagement

Drive enterprisewide communications for

• Production outages
• System refreshes
• Release announcements and milestones

Manage communication via email distributions SharePoint and Viva Engage platforms

Ensure timely and accurate stakeholder updates during planned and unplanned events

7 Documentation Knowledge Management

Maintain and govern SAPERP documentation repositories SharePoint S Drive ERP portals

Conduct periodic cleanup and consolidation of

• Knowledge Base articles
• Legacy documentation sites

Ensure auditready documentation for ChaRM migrations and production processes

Administer and enhance ERP SharePoint and central documentation platformsPle