Specialist, Collection

S&P Global, Inc.; Dadri; On-site; INR 800,000 - 1,600,000; Full time

Benefits offered by this job

Health & Wellness

Flexible time off

Learning opportunities

Retirement planning

Family perks

Employee discounts

Job summary

S&P Global is seeking an experienced Collections professional to manage Order-to-Cash activities and drive timely invoicing collections. You will handle emails, calls, and disputes, documenting actions for closure, while collaborating with Sales, Technology and Finance to resolve billing issues.

The role emphasizes strong Excel, SAP, High Radius and Salesforce CPQ experience, with a focus on analytics and improving collection metrics across global teams.

Qualifications

• Graduate with 5+ years of relevant experience in an OTC Collections process with a global organization.
• Stakeholder management across Sales, Technology and Finance in multiple locations.
• Ability to resolve customer queries with effective resolutions within agreed timescales.
• Exceptional verbal and written communication with clear presentation of billing information.
• Strong analytical skills to identify trends and explain variances.
• Proficiency in Excel (VLOOKUP, pivot tables, advanced formulas) and experience with SAP, High Radius and Salesforce CPQ.

Responsibilities

• Execute daily Collections processes for timely follow-ups on outstanding invoices.
• Maintain accurate emails and open issues, documenting actions for end-to-end closure.
• Identify and resolve basic discrepancies during the collection cycle.
• Develop understanding of billing systems like Salesforce CPQ and High Radius.
• Collaborate with Sales, Technology and Finance to resolve billing errors and disputes.
• Assist in producing and tracking daily/weekly metrics (Cash Inflow, CEI, Recovery Rate).

Skills

OTC Collections

Stakeholder mgmt

Customer management

Communication

Analytical

Excel + SAP/CPQ

Tools

SAP

High Radius

Salesforce CPQ

Job description

About the Role

Grade Level (for internal use): 08

The Team: The Invoice to Cash Collections team handles the key function of client outreach on issued invoices with open balances to identify, address, escape, and resolve any potential disputes that are delaying payment of the invoice by the calculated due date to avoid delinquency. In addition to that, the team sends and receives a large volume of internal and external phone calls and emails that need to be addressed.

Responsibilities

The Collections Associate will focus on the execution and accurate reporting of collections activities:

Core Collections & Account Execution

• Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues.
• Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure.
• Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle.
• Develop a working understanding of the different billing systems, specifically Salesforce CPQ, High Radius.
• Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process.
• Assist in producing and tracking daily/weekly metrics including, but not limited to: Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate.

What We’re Looking For

Basic Required Experience: To be successful in this role, the Specialist - Order to Cash (OTC) Collections must possess a mix of Technical & Professional competencies. They must be adept at:

• Graduate with 5+ years of relevant experience in an OTC Collections process with a global organization. Financial Services experience will be preferred.
• Stakeholder Management: managing key stakeholders across teams such as Sales, Technology including Finance across multiple locations.
• Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales.
• Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills are a must.
• Analytical skills: Strong ability to analyze billing data, identify trends, and explain variances.
• Technological proficiency: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP, High Radius and Salesforce CPQ environment for collection functionalities.

#LI-RS2

What’s In It For You

Our Mission: Advancing Essential Intelligence.

Our People: We’re more than 35,000 strong worldwide - so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal.

20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group) S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow - today.