Specialist-networking Engineering Services D

Allianz; Pune District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Allianz in Pune is hiring for a role focused on delivering global Unified Communication and Collaboration (UCC) services. The position requires handling 1st/2nd level support for IP Telephony, Cisco Webex, and Microsoft Teams. Successful candidates will have 3-6 years of experience in Cisco UCC and possess strong communication skills.

As part of a global team, you will ensure customer satisfaction through effective troubleshooting and vendor management. Join Allianz to impact the future positively within an inclusive and dynamic workplace.

Qualifications

• 3-6 years of experience supporting Cisco Unified Communications and related services.
• Good communication and stakeholder management skills.
• Experience with Data Network technologies like routers, switches, and firewalls.

Responsibilities

• Provide end-to-end delivery of UCC services globally.
• Ensure stable operations and manage incident resolution.
• Conduct live troubleshooting with users and manage vendor support.

Skills

Cisco Unified Communications

Voice Conferencing

Webex

Good communication skills

Stakeholder management

Data Network technologies

Education

CCNA Certification

ITIL Foundation Certification

Job description

Overall Objectives of Job

• Provide End to End delivery of Allianz global Unified Communication and Collaboration UCC services at 1st/2nd level support for users on Allianz Global Network IP Telephony Cisco Webex Microsoft Teams Videoconferencing and fax services globally.
• Ensure stable operations and support event management, incident, problem management, and service request fulfillment as part of the standard operating procedures.
• Manage functional escalations and collaborate with next level technical support teams.
• Conduct live troubleshooting with end users and manage 3rd party vendors to support incident resolution.
• Support the Allianz collaboration team in understanding, analyzing and handling incoming issues in a well‑structured manner.
• Prepare and train OE service desks and ensure knowledge transfer by documenting processes and procedures.
• Maintain a strong customer‑centric attitude and go the extra mile to ensure customer satisfaction.

Qualifications

• 3‑6 Years of experience supporting Cisco Unified Communications, Voice Conferencing, Webex and/or networks.
• Good communication skills and stakeholder management.
• Any background in Data Network technologies such as routers, switches, and firewalls is a plus.
• Work closely with business partners on telephony related issues to assess impact and manage the client.
• Release and Project coordination experience.
• CCNA – Preferred.
• ITIL Foundation – Preferred.
• A fundamental grasp of AI tools will be an added benefit.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. At Allianz we stand for unity; we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is an inclusive workplace where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristic protected under applicable local laws and regulations. Join us – let’s care for tomorrow.