Specialist - Employee Experience

WSP; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

WSP India is seeking a Global HR Services, Specialist to manage end-to-end onboarding for new hires and coordinate with Talent Acquisition, IT, Admin, Security and business stakeholders.

You will ensure pre-joining documentation, data accuracy in HR systems, and onboarding training while maintaining trackers and ensuring compliance. This role requires 5-8 years in HR operations with strong onboarding exposure and excellent English communication.

Qualifications

• Bachelor’s or master's degree in HR or related field.
• 5-8 years of HR operations/shared services experience.
• Strong exposure to onboarding processes within HR.

Responsibilities

• Manage end-to-end onboarding activities for new hires.
• Coordinate with TA, IT, Admin, Security and stakeholders to complete onboarding formalities.
• Initiate and track pre-employment documentation and background verification.
• Maintain accurate new hire records in HR systems with payroll data.
• Conduct or support onboarding orientations and explain policies and tools.
• Serve as primary contact for new hire queries and resolve/escalate as needed.
• Monitor milestones, system access, assets, emails, inductions and trainings.
• Validate onboarding data for compliance and payroll inputs.
• Maintain trackers, dashboards and reports; highlight gaps and risks.
• Support audit readiness with complete onboarding documentation.

Skills

HRIS

MS Excel

English communication

Education

Bachelor's or Master's in HR

Tools

Oracle/Workday/SAP/SuccessFactors

Job description

Job Description:

Global HR Services, Specialist

Responsibilities

• Manage end-to-end onboarding activities for new hires, ensuring a seamless and positive joining experience.
• Coordinate with Talent Acquisition, IT, Admin, Security, and business stakeholders to ensure timely completion of pre-joining and joining formalities.
• Initiate and track pre-employment documentation, background verification and other compliance requirements as per company guidelines.
• Ensure accurate creation and maintenance of new hire records in HR systems, including personal details, employment information, reporting structure, and statutory data.
• Conduct or support onboarding orientation sessions by explaining key HR policies, benefits, code of conduct, employee self-service tools, and process expectations etc.
• Act as the primary point of contact for new hire queries during the onboarding phase and provide timely resolution or escalation where required.
• Monitor onboarding milestones and ensure completion of system access, asset allocation, email creation, induction schedules, and mandatory trainings in coordination with relevant teams.
• Validate onboarding data for accuracy and completeness to support payroll inputs, statutory compliance, employee benefits enrolment, and HR reporting.
• Maintain onboarding trackers, dashboards, and status reports, highlighting pending actions, process gaps, and risks to stakeholders.
• Support audit readiness by maintaining complete onboarding documentation, approvals and evidence in line with internal controls and data privacy requirements.
• Identify opportunities to improve onboarding efficiency, employee experience, documentation quality, and first-time-right processing.

Qualifications

• Bachelor’s or master’s degree, preferably in Human Resources or related field.
• Relevant HR operations / HR shared services experience (5-8 years).
• Relevant HR operations / HR shared services experience, preferably with strong exposure to onboarding processes.

Core Competencies & Skills

• Knowledge or proficiency in HRIS platforms (Oracle, Workday, SAP, SuccessFactors).
• Analytical skills with the ability to validate information and prepare reports.
• Proficiency in MS Excel.
• Excellent English communication with a customer‑centric approach.
• Ability to work with high accuracy and attention to detail in a process‑driven environment.
• Problem‑solving capability to handle system/data issues or more complex cases (higher levels).
• Ability to handle multiple tasks, prioritize effectively and meet service‑level targets.
• Continuous improvement mindset with the ability to recommend or drive process enhancements.

BGV

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third‑party agency appointed by WSP India.
• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.

With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally, in 550 offices across 40 countries.

www.wsp.com

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Our Hybrid Working Module

• Maximize collaboration.
• Maintain product quality and cultural integrity.
• Balance community, collaboration, opportunity, productivity and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength — Our People —feel valued, respected and supported. We ensure an unbiased approach in hiring, promotion and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status or cultural background.