Specialist - Delivery Excellence

Zs Associates; Gurgaon; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

ZS Associates in India is hiring a Delivery Excellence Specialist to drive delivery efficiency and quality across complex programs. You will embed best practices, monitor KPIs, and lead cross-functional teams to improve processes in a dynamic technology environment.

You will collaborate with Delivery Managers and Leaders, apply Lean/Six Sigma or Agile methods, and help manage risks and compliance (CMMI v3.0, ISO9001). The role requires strong communication and a client-first mindset.

Qualifications

• Bachelor's degree in IT or relevant field
• MBA or related Delivery excellence / Audit certification
• 7–10 years of experience in Delivery Excellence and Quality Management
• Fluency in English, strong communication & influencing skills
• Familiarity with delivery excellence frameworks, industry standards, and pharma regulatory requirements (HIPAA, GxP)
• Proficient knowledge in data security, risk assessment & reporting, control evaluation and governance
• Experience with project management tools (JIRA, Confluence, MS Project) and QA tools
• CMMI Level 3 or higher experience preferred
• Six Sigma/ITIL/CMMI/ISO9001 Lead auditor certifications
• Willingness to adapt to evolving industry standards and technologies

Responsibilities

• Embed best practices in delivery excellence and risk management to achieve successful program outcomes
• Track and report operational KPIs to support data-driven decisions and escalate issues
• Collaborate with cross-functional teams to improve delivery practices
• Conduct process reviews and identify inefficiencies with actionable follow-ups
• Design and implement process improvement initiatives using Lean, Six Sigma or Agile
• Identify bottlenecks and support efficiency initiatives across projects
• Support change management with communication, training and stakeholder engagement
• Gather feedback to refine implementation strategies
• Promote adoption of new tools, processes, and systems
• Perform periodic project audits for CMMI-based delivery processes and report non-compliances
• Support Delivery Risk governance with QRM Leads on risk mitigation
• Conduct trainings on Delivery Excellence and QMS assets
• Maintain and ensure process maturity to CMMI Level 3 in development and services
• Showcase expertise in ISO9001, CMMI Dev/Services and drive organization-level improvement
• Enhance Delivery maturity through engagement across project phases
• Define and enhance Enterprise Delivery Framework (EDF) for Waterfall and Agile projects

Skills

Delivery excellence

Data security

Risk assessment

Stakeholder management

HIPAA/GxP know-how

MS Excel

JIRA/Confluence

Quality standards

Communication skills

Six Sigma Black Belt

MBA or related

Education

Bachelor's degree in IT or relevant field

MBA or related Delivery excellence

Tools

Atlassian JIRA

Confluence

MS Project

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Specialist - Delivery Excellence

As a Delivery Excellence Specialist at ZS Associates, you will be responsible for driving delivery excellence by ensuring that delivery processes are executed with precision, consistency, and alignment to organizational standards. You will provide strategic and technical guidance to delivery teams, enabling them to implement and sustain high-performing controls and practices that support delivery efficiency and continuous improvement.

By collaborating with key stakeholders—including Delivery Managers and Leaders - you will help deliver a comprehensive view of delivery health, performance metrics, and their impact on business outcomes. Your advanced knowledge of delivery management principles and project execution will empower you to lead innovative initiatives, optimize delivery frameworks, and manage a diverse team in a dynamic and evolving technology landscape.

What You'll Do: Specialist - Delivery Excellence in the Enterprise will…

• Work closely with delivery teams to embed best practices in delivery excellence, risk management, ensuring successful outcomes for aligned programs
• Track and report operational KPIs to support data-driven decision-making. Monitor delivery performance metrics and elevate issues to ensure timely resolution
• Collaborate with cross-functional teams to drive continuous improvement in delivery practices.
• Conduct process reviews and identify inefficiencies, recommending actionable improvements.
• Assist in designing and implementing process improvement initiatives using Lean, Six Sigma, or Agile methodologies.
• Identify operational bottlenecks and support initiatives to enhance efficiency and effectiveness.
• Participate in change management initiatives by supporting communication, training, and stakeholder engagement activities.
• Help assess the impact of changes and gather feedback to refine implementation strategies.
• Promote adoption of new tools, processes, and systems across teams
• Perform periodic project audits / reviews for the project delivery process based on CMMI (Capability Maturity Model Integration) process areas and report non compliances, best practices followed
• Assist in Delivery Risk governance and work closely with QRM Leads ensuring effective risk management and mitigation throughout lifecycle of projects
• Conduct trainings on Delivery Excellence focus areas, QMS process assets and awareness on best practices
• Maintain and ensure project process maturity (CMMI Level 3) adherence for ensuring Capability Maturity Model Integration (CMMI) v3.0 Development & Services appraisal and accreditation process
• Showcase expertise on Software Quality Management framework such as ISO9001, CMMI Development, CMMI Services and focus on performance and continuous improvement at project as well as organization level
• Enhance Delivery and Operations maturity through close engagement and planned intervention across all project phases
• Definition and regular enhancement of enterprise level Quality Management System aka Enterprise Delivery Framework (EDF) supporting Development (Waterfall, Agile) as well as Operations projects (Services delivery methodology.

What You'll Bring:

• Bachelor's degree in IT or relevant field with a strong academic record.
• A minimum of 7-10 years of experience in Delivery Excellence and Quality Management
• Strong communication & strategic influencing skills. Relevant experience working with senior leaders, building internal networks, and delivering high impact programs in complex -matrixed environments.
• Formal training or certification in Delivery/Operations excellence, and/or 5+ years of experience or equivalent expertise in technology Delivery excellence management, Operations excellence, Software Quality Management & Software Quality Standards or related field.
• Familiarity with delivery excellence frameworks, industry standards, and pharma regulatory requirements (HIPPA, GXP etc)
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies.
• Proficient in MS Office productivity suite (e.g., Word, Excel, PowerPoint, SharePoint). Advanced Excel skills strongly preferred
• Six Sigma Black Belt/ITIL/CMMI/ISO9001 Lead auditor/MBA or relevant Delivery excellence / Audit certification
• Experience with Project management tools (e.g., Atlassian JIRA, Confluence, MS Project) and Quality Assurance tools
• CMMI implementation experience (Maturity level 3 at minimum/ High maturity implementation experience preferred )
• Willingness to adapt to evolving industry standards and technologies
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India, visit ZS India office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests,