Specialist Client Services Project Manager (AI)

NiCE; Pune District; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid

Job summary

NiCE is seeking an experienced Project Manager to lead end-to-end delivery for multiple projects in a customer-facing setup. You will craft and manage project plans, coordinate cross-functional teams, and communicate effectively with leadership and stakeholders.

The role requires 8–11 years IT experience with 4+ years in PM across Agile/Waterfall/hybrid approaches, and experience with AI/GenAI delivery projects. Hybrid NiCE-FLEX work model and US shift support will apply.

Qualifications

• 8–11 years IT experience.
• 4 years of project management leading multiple concurrent projects in customer-facing environments.
• Experience with Agile, Waterfall and hybrid/iterative approaches.
• Exposure to AI/GenAI & software delivery projects; translate complex tech for non-technical stakeholders.
• Proficient in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, escalations.
• Strong communication, stakeholder management, and client-facing leadership skills.
• Highly organized, detail-oriented, and adaptable under tight deadlines.
• Skilled with PM tools (MS Project, Salesforce, Jira, Asana, Smartsheet) and reporting KPIs/PowerBI.

Responsibilities

• Lead end-to-end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
• Build and maintain project plans, schedules, and required documentation.
• Facilitate clear, consistent communication with all stakeholders (incl. leadership).
• Track action items and drive accountability across teams.
• Identify and mitigate risks and manage escalations professionally.
• Guide teams through launch readiness, deployment, and project closeout.
• Support continuous improvement by identifying process gaps and opportunities.
• Adapt to shifting priorities in a fast-moving environment.

Skills

8-11 years IT experience

Project management (4+ years)

Agile, Waterfall, hybrid

AI/GenAI delivery exposure

PM tools (MS Project, Salesforce, Jira

Jira/Asana/Smartsheet

KPIs & PowerBI reporting

Stakeholder leadership

Tools

MS Project

Salesforce

Jira

Asana

Smartsheet

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

How will you make an impact?

• Lead end‑to‑end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
• Build and maintain project plans, schedules, and required documentation.
• Facilitate clear, consistent communication with all stakeholders (incl. leadership).
• Track action items and drive accountability across teams.
• Identify and mitigate risks and manage escalations professionally.
• Guide teams through launch readiness, deployment, and project closeout.
• Support continuous improvement by identifying process gaps and opportunities.
• Adapt to shifting priorities in a fast‑moving environment.

Have you got what it takes?

• IT experience: 8-11 years
• 4 years of project management experience leading multiple concurrent projects in customer‑facing environments.
• Proven ability to manage end‑to‑end delivery using Agile, Waterfall, and hybrid/iterative approaches.
• Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non‑technical stakeholders.
• Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism.
• Strong communication, stakeholder management, and client‑facing leadership skills.
• Highly organized, detail‑oriented, and adaptable under tight deadlines.
• Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI).
• Solution‑oriented mindset with a collaborative, team‑first approach.
• Willingness to work in US shift (5 PM – 2 AM IST)

You will have an advantage if you also have:

• Experience working with Waterfall/Agile methodologies
• Experience with Onsite and offshore delivery model

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting into:

Tech Manager

Role Type:

Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.