Specialist, Client Engagement Services

Gartner, Inc.; Gurugram District; Hybrid; INR 500,000 - 800,000; Full time

Job summary

Gartner, Inc. is seeking a CES Specialist to act as a connector between clients and Gartner Analysts. You will interpret needs, match them with analysts, and deliver research and resources to help senior leaders solve complex technology and business questions.

You will collaborate with internal teams to coordinate requests, read industry research, and provide executive-level service to clients. The role emphasizes problem solving, time management, and rapid learning in a fast-paced environment,

Qualifications

• Bachelor's degree required.
• Strong problem solving and analytical skills.
• Excellent written and verbal communication.

Responsibilities

• Interprets client needs and identifies the most relevant Gartner Analyst.
• Provides research and resources to business leaders to improve their operations.
• Partners with internal stakeholders on client needs and executes requests.
• Reads industry research to develop understanding of complex topics.
• Delivers executive level customer service and builds strong relationships.

Skills

Problem solving

Time management

Analytical thinking

Business acumen

Communication

Team player

Growth mindset

Tech-savvy

Education

Bachelor's degree

Job description

Specialist, CESAbout This RoleClient Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with Gartner Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive.In the role of CES Specialist, you will act as a connector between internal and external Clients and the Gartner Analyst community to problem solve around our clients most pressing technology and business-related questions and problems.What you’ll doInterprets client needs and identifies the most relevant Gartner Analyst to fulfill the requestProvides research and resources to business leaders to help improve their businessesPartners with internal stakeholders on client needsReads industry research and develops understanding of complex topicsProvides executive level customer serviceBuilds strong working relationships with the Gartner Business & Technology Insights Analyst community and receives unlimited access to all Gartner research contentWhat you’ll needBachelor's degreeExperience in proactive problem solving with complex scenariosStrong time management and organizational skillsAnalytical mindsetStrong business acumenGreat written and verbal (live) communication skills, able to adjust style based on audienceWho you areTechnologically savvy: able to quickly learn new systems and toolsWorks well in team environmentGrowth mindset with self-starter attitudeStrong interest in business and technology along with a willingness to learnWho are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.Gartner is the world authority on AIAt Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail] .Job Requisition ID:114655By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.