Specialist

Ex; Dadri; On-site; INR 900,000 - 1,800,000; Full time

Job summary

EXL seeks an experienced privacy operations professional to manage end-to-end DSAR processes across global regulations from its India operations. You will assess requests, coordinate cross-functional teams, draft responses and monitor SLAs to ensure timely, accurate compliance while driving process improvements.

You will collaborate with Legal, IT, HR and business units to review data, maintain documentation, and support audits and regulatory inquiries. CIPPE/CIPM certification is valued.

Qualifications

• 4-7 years of experience in Privacy, Compliance or Data Governance.
• Experience managing DSARs under GDPR, CPRA/CCPA, DPDPA or similar regulations.
• Strong understanding of data subject rights, data retention, and privacy compliance.
• Excellent stakeholder management, analytical and communication skills.
• Certification like CIPPE; CIPM is preferable.

Responsibilities

• Manage end-to-end processing of DSARs including access, deletion, correction, portability, opt-out, restriction and consent withdrawal.
• Assess request validity, identity verification requirements and legal exemptions.
• Coordinate with Legal, IT, HR and Business Teams to gather and review responsive data.
• Ensure compliance with regulatory timelines under GDPR, UK GDPR, CPRA/CCPA, DPDPA and related laws.
• Draft and issue DSAR responses and maintain case documentation after review.
• Handle escalations and complex cases including agents or legal representatives.
• Track DSAR volumes, SLAs, aging and operational metrics; provide management reporting.
• Support audits, regulatory inquiries and compliance reviews related to DSARs.
• Identify opportunities for automation and process improvements to enhance DSAR efficiency and quality.
• Develop and maintain DSAR procedures, playbooks and knowledge repositories.

Skills

Stakeholder management

Analytical skills

Communication skills

Leadership capabilities

Attention to consistency

Interpersonal relationship building

Microsoft Excel

Microsoft PowerPoint

Privacy management tools

Ticketing systems

Reporting dashboards

Data subject rights

Education

CIPPE certification

CIPM preferable

Tools

Privacy management tools

Ticketing systems

Reporting dashboards

Job description

Manage end-to-end Data Subject Rights Request (DSAR) operations across global privacy regulations, ensuring timely, accurate, and compliant fulfillment of individual rights requests while driving process efficiency, quality, and stakeholder engagement.

Responsibilities

• Manage end-to-end processing of DSARs, including access, deletion, correction, portability, opt-out, restriction, and consent withdrawal requests
• Assess request validity, identity verification requirements, and applicable legal exemptions
• Coordinate with Legal, IT, HR, Business Teams etc. to gather and review responsive data
• Ensure compliance with regulatory timelines under GDPR, UK GDPR, CPRA/CCPA, DPDPA, and other applicable laws
• Draft and issue DSAR responses and maintain complete case documentation after review
• Handle escalations, complex cases, and requests submitted by authorized agents, privacy brokers, or legal representatives
• Track DSAR volumes, SLAs, aging, and operational metrics; provide periodic management reporting
• Support audits, regulatory inquiries, and compliance reviews related to data subject rights
• Identify opportunities for automation and process improvements to enhance DSAR efficiency and quality
• Develop and maintain DSAR procedures, playbooks, and knowledge repositories

Qualifications

• 4-7 years of experience in Privacy, Compliance or Data Governance
• Prior experience in managing DSARs under GDPR, CPRA/CCPA, DPDPA, or similar privacy regulations
• Strong understanding of data subject rights, data retention, and privacy compliance requirements
• Excellent stakeholder management, analytical, and communication skills
• Experience with privacy management tools, ticketing systems, and reporting dashboards will be an added advantage
• Certification like CIPPE. CIPM is preferrable

Required Skills

• Application Development
• Attention To Consistency
• Document Reporting
• Internal Communications
• Interpersonal Relationship Building
• Leadership Capabilities
• Microsoft Excel
• Microsoft PowerPoint

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.