Spa Therapist

Four Seasons; Maharashtra; On-site; INR 400,000 - 650,000; Full time

Job summary

Four Seasons Mumbai seeks a talented Spa Therapist to deliver professional massage, facials and body treatments in a luxury hotel setting. You will greet guests, tailor therapies to needs, and maintain pristine treatment rooms.

CIDESCO certification is an advantage; 2–3 years’ spa experience in a 5-star environment is preferred. Cross-gender treatments permissible; strong product knowledge and guest care are essential.

Qualifications

• CIDESCO certification is an advantage.
• Graduate degree required.
• 2–3 years of spa therapist experience in a 5-star hotel.

Responsibilities

• Greet guests warmly and provide spa treatments.
• Conduct massages, facials and body treatments.
• Describe services and upsell products to guests.
• Maintain immaculate treatment rooms and equipment.
• Record guest history in spa software and manage bookings.
• Handle spa reception in absence and ensure smooth operations.
• Ensure safety, hygiene and compliance with hotel standards.
• Collaborate with hotel management to deliver guest satisfaction.

Skills

Spa treatments

Product knowledge

Guest relations

Scheduling services

Data entry

Communication

Teamwork

Education

CIDESCO certification

Graduate

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps.Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function

Welcomes and greets all Spa guests that comes for Spa services by effective usage of GOLDEN with recognition and guest name. Experienced technical position in the Spa & Health Club Department. Provides professional massage, body treatments, Skincare beauty treatments, including grooming services using the standards established by Four Seasons Mumbai.

Role And Responsibilities

General

Is directly responsible for the day to day key processes in his/her area of work

Assists his/her supervisor in executing the day to day operational requirements

Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model

Attends all scheduled training sessions

Actively offers operational, employee and customer (internal and external) related feedback to management

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

Departmental - Treatments

Provide professional treatments for any guest (male or female) including but not limited to massage, facial treatments, grooming and body treatments. Recommend further treatments to guest which address their concerns and preferences

Describe spa treatments knowledgeably and enthusiastically and ask guests pertinent questions, to determine their needs and preferences

Utilize all of the professional products safely and accurately & take reasonable care to perform duties as instructed, and to prevent injuries to self and others

Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages

Ensure treatment rooms are immaculately maintained (including linen, terry and any equipment in the treatment room)

Performs all services as per the standard operating manuals

Departmental - Reception

Recommend treatments and rituals based on their needs and desires

Make reservations in Spa software accurately to ensure guest needs and requests are met

Ensure confirmations to guests are completed accurately

Maintain a guest history database on guests and members, ensuring specific needs, medical history has been documented to ensure recognition

Operate the Spa software system for spa reservations and all other Spa software functions

Recommend retail products to your guest to continue the benefits without being persuasive.

Specific Responsibilities And Tasks

General

Adheres to the hotel's code of conduct and grooming & hygiene standards

Is seen as working hands-on, assists colleagues in crunch times; Walks the talk

Actively participates in briefings and meetings

Maintains a clean and orderly work area and promotes a safe working environment

Performs any additional duties as assigned

Departmental

Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known

Organize and schedule all guest bookings in the absence of Spa Receptionist

Provide information to guests about the services offered in the Spa as well as the hotel

Read and update the daily log

Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager

Respond properly in any emergency or safety situation

Perform other tasks or projects as assigned by hotel management

Handle guest complaints if possible by taking ownership and notify spa management immediately

Process all charges for retail, spa treatments through Micros and Opera for accurate billing purposes without causing any delays to guests

Assist in the male and female locker rooms when necessary ensuring the lockers are maintained and kept to the highest standards at all time

Education

CIDESCO certification is an advantage

Graduate

Experience

Has 2 to 3 years of relevant experience as spa therapist in a 5-star Hotel.

Skills And Abilities

Ability to promote Spa products and services.

Ability to recommend guests ensuring their specific needs

Ability to schedule various services for individuals

Ability to input and access data in computer

Ability to remain stationary at assigned post for extended periods of time

Ability to perform job functions with minimal supervision

Ability to focus attention on guest needs, remaining calm and courteous

Extremely strong on product knowledge and recommendation skills

Possesses excellent communication & inter-personal skills

Should be extremely humble, polite, caring & hospitable in nature

Should be physically & mentally fit

Should possess a certificate / diploma in Spa therapies

Must possess hands on experience of performing massages & body treatments, facials

Willing to conduct cross gender treatments