Source-to-Pay Strategic Support Associate

Sanofi; Hyderabad; On-site; INR 550,000 - 750,000; Full time

Job summary

Sanofi Hyderabad is seeking an entry-level Source-to-Pay Strategic Support Associate to support vendor data, invoicing, and lifecycle tasks under supervision.

You will work closely with a Buyer, enter and file documents, and help ensure accuracy in purchase-to-pay activities while developing core procurement knowledge in a regulated environment.

Qualifications

• Bachelor's degree required or equivalent practical experience.
• 0-1 years of professional experience preferred; internship acceptable.
• Fluent English, both written and spoken.
• Basic knowledge of purchase-to-pay processes and procurement terms.

Responsibilities

• Respond to basic S2P inquiries and escalate complex ones.
• Enter vendor data and maintain records in Coupa and SharePoint.
• Manage contract documents in the repository for Legal and Procurement.
• Apply S2P checklists and ensure WBS alignment in billing.
• Process vendor tickets for onboarding, offboarding, or updates.
• Assist with HACAT/commodity codes with buyers; escalate if needed.
• Route requests to the correct channel and track requisition-to-order.
• Monitor PO queues and flag discrepancies.
• Assist with payments, goods receipts, and disputes; raise tickets as needed.
• Resolve invoice issues and aging invoices; escalate where necessary.
• Maintain organized invoice resolution records and documentation.
• Follow instructions; escalate non-routine issues promptly.
• Complete required training milestones for S2P processes.

Skills

MS Office proficiency

Attention to detail

Data entry

Documentation

Communication

Team collaboration

Education

Bachelor's degree in business, Finance, Life Sciences, or related field

Tools

Coupa

SharePoint

SHIFT

OneSupport

CRM / ticketing

Job description

Job Title: Source-to-Pay Strategic Support Associate

Location: Hyderabad

About the role:

Source-to-Pay (S2P) Strategic Business Support is the bridge between business project purchasing needs and transactional execution across the source-to-pay lifecycle. Operating from hub-based and US locations, the team supports the Specialty Care and Research / Development organizations in North America, keeping purchasing aligned to budgets, project timelines, and milestones. The team is also the conduit for deploying source-to-pay initiatives into North America, i.e., aging invoice tasks, Racetrack testing, etc., and supports other regions and global programs on an ad hoc basis when requested. The Source-to-Pay Strategic Support Associate is the entry point to the source-to-pay support career path. The role carries out defined support tasks across the source-to-pay lifecycle for Specialty Care and Research / Development requesters in a regulated environment, working under close supervision with output reviewed before release. It exists to build the systems fluency, documentation discipline, and escalation judgment that every later level in the team depends on.

Level scope.

Decision rights: None. Follows work instructions; refers anything non-routine upward before acting. Influence on process owners: None. Observations are reported through the supervisor. People scope: None. Time allocation: ~100% hands-on task execution and learning.

Main Responsibilities:

• Vendor Record / Document Support Respond to basic, well-defined S2P inquiries and refer more complex requests to a Specialist or supervisor when necessary
• Perform vendor data entry and record maintenance using various tools (SharePoint, Coupa, etc.) per established work instructions
• File, retrieve, and version-control contract documents in the repository maintained on behalf of Legal and Procurement
• Apply S2P documentation checklists for review, following up on missing items from requesters, ie, ensure WBS in billing section
• Process vendor related OneSupport tickets related to onboarding, deactivation/offboarding, and/or record updates once approved by the process owner
• Collaborate with the assigned Buyer to apply the appropriate HACAT / commodity codes, escalating to management if alignment cannot be reached
• Requisition / Order Support Log and route incoming S2P requests to the correct channel or queue per the published intake guide
• Track requisition-to-order conversion and maintain supporting documentation
• Monitor assigned purchase order queues and flag discrepancies or delays for review
• Assist with helping end user complete the payment goods receipt and/or dispute, submitting OneSupport tickets when necessary
• Invoice Processing Support Resolve assigned invoice issues and flag discrepancies, missing documentation, and exceptions for review
• Resolve assigned aging invoices in the assigned queue against the aging report and escalates invoices that cannot be resolved to manager
• Check basic three-way match validation (order, receipt, invoice) to determine root cause and recommended solution
• Maintain organized invoice resolution records and supporting documentation
• Recognize and escalation potential red flags; duplicate invoices, unusual vendor changes, suspicious banking updates; to the supervisor immediately and without acting on them
• System Transaction / Records Support Execute routine transactions in Coupa (requisition, order, and invoice), check SHIFT (vendor master, goods receipt posting) to assist with process tasks
• Include appropriate documentation in Coupa to support the purchase
• Support catalog item maintenance and punchout catalog testing, if requested
• Participate in S2P agentic initiatives, ie, Racetrack Reporting / Data Collection Support
• Prepare and maintain basic reports, trackers, and logs as directed
• Collect and compile data for team service metrics and key performance indicators
• Ensure documentation is accurate, complete, and version-controlled
• Learning, Escalation / Team Support Follow established work instructions consistently and without deviation
• Escalate complex, sensitive, ambiguous, or non-routine issues promptly and with clear documentation
• Complete assigned training milestones on source-to-pay processes, systems, and compliance requirements
• Provide day-to-day administrative and operational support to the wider team

About you:

• Work Experience: 0-1 years of professional experience; recent graduates. Internship, co-op, or academic exposure to procurement, finance operations, or vendor management preferred but not required. Exposure to a GxP-regulated or quality-controlled environment preferred
• Technical & Soft Skills: Working proficiency in Microsoft Office Suite (Excel, Word, Outlook). Well-developed attention to detail and demonstrated commitment to accuracy. Ability to follow work instructions consistently, and to ask clarifying questions when uncertain. Basic understanding of the purchase-to-pay cycle (requisition, order, goods receipt, invoice, payment). Ability to distinguish between goods and services procurement. Sound data entry, filing, and organizational skills. Clear written and verbal communication. Ability to work collaboratively within a team. Willingness to learn quickly, accept feedback, and adapt to new processes and systems. Sound judgment about when to refer a question rather than proceed. Ability to log, track, and route requests accurately in a ticketing system (OneSupport or equivalent)
• Education: Bachelor's degree in business, Finance, Life Sciences, or a related field, or equivalent practical experience
• Language Requirements: English (fluent, written and spoken)
• Preferred Qualifications: Basic understanding of project cost coding (WBS) and why purchasing must align to project budgets Familiarity with enterprise systems (Coupa / eBuy or SHIFT) Basic knowledge of purchase-to-pay processes and terminology Exposure to contract basics (terms, expiration dates, amendments) Familiarity with spend categories and commodity classification Awareness of payment terms and their impact on vendor relationships Exposure to a ticketing or service management tool

Why choose us?

Are you ready to shape the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress. Join an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives, alongside a supportive, future-focused team. Flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible, whether through a promotion or a lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.Sanofi Inc. and its U.S. affiliates are Equal Opportunity and affirmatively action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.