Sophos Looking for Technical Support Engineer-ESG at Ahmedabad, Gujarat

Sophos; Ahmedabad; Remote; INR 4,00,000 - 8,00,000; Full time

Job summary

Join a leading cybersecurity firm as a Technical Support Engineer, where you'll support customers and work with cutting-edge technologies in software security. In this dynamic role, you'll focus on delivering exceptional customer service, solving technical problems, and ensuring a positive experience for users. With a commitment to innovation and teamwork, this position offers the chance to grow your skills in a supportive environment. If you are passionate about IT security and customer satisfaction, this opportunity is perfect for you to make a significant impact.

Benefits

Diversity and inclusion networks

Annual charity initiatives

Global fitness competitions

Monthly wellbeing webinars

Wellbeing days for relaxation

Qualifications

• Strong technical knowledge of IT Security and networking concepts.
• Excellent communication skills for customer interaction.

Responsibilities

• Provide exceptional customer service and technical support.
• Resolve customer complaints and technical issues via various channels.

Skills

IT Security concepts

Networking

Firewall technologies

VPN technologies

Linux

Unix

Postfix

DNS

BIND

Shell scripting

Tools

Active Directory

Network security tools

Email security tools

Job description

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks.

Job summary

As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.

What you will do:

1. Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience.
2. Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others.
3. Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly.

What you will bring:

1. Strong technical knowledge and understanding of IT Security concepts, including networking, firewall and VPN technologies.
2. Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
3. Ability to handle escalated calls while using good judgment to make sound recommendations.
4. Advanced computer skills and 4 plus years (Level 1) or 7 plus years (Level 2) including but not limited to: Linux, Unix, Postfix, DNS, BIND, Networking, Network security, Proxies, Email security, http protocol, shell scripting, bash, web proxy, web security, spam filtering, Active Directory.
5. Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP.
6. Thorough knowledge and understanding of the following concepts: Security, Cloud, Firewalls, VPN, Malware, Spyware, Cyber Security.
7. Experience of installation and configuration of Mac OS, UNIX or Netware.

#LI-Remote

What’s Great About Sophos?

• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
• Employee-led diversity and inclusion networks that build community and provide education and advocacy.
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
• Global employee sustainability initiatives to reduce our environmental footprint.
• Global fitness and trivia competitions to keep our bodies and minds sharp.
• Global wellbeing days for employees to relax and recharge.
• Monthly wellbeing webinars and training to support employee health and wellbeing.

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law.

Data Protection

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