Solutuion Architect CRM Architect

HSBC; Bengaluru; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

HSBC Software Development India in Bengaluru is seeking an experienced Architect to lead end-to-end solution designs for frontline channel products, spanning cloud-native and SaaS deployments, with a strong emphasis on scalability, resilience, portability and cost efficiency.

The role involves defining integration patterns between CRM/SaaS platforms and cloud or on-premises systems, embedding AI-enabled capabilities, ensuring secure architectures, and guiding cross‑functional teams in agile,

Qualifications

• Architecture experience, ideally in financial services, delivering complex platforms end-to-end.
• A 'can do' attitude; flexibility to respond to change and challenges.
• Be strong in CRM architecture and extensibility; knowledge of Microsoft Dynamics 365 and Power Platform is an advantage.
• Demonstrate solid cloud architecture capability—Azure cloud-native is key; AWS/GCP knowledge is an advantage.
• Show practical AI solution design experience, including agentic/human-in-the-loop workflows and safe integration patterns.
• Be fluent in API and event-driven design, including REST, asynchronous messaging, and integration standards.
• Apply strong security architecture judgement, covering identity, access control, encryption/data handling and cyber risk.
• Operate confidently in agile, global delivery, guiding engineers with clear direction while staying pragmatic and delivery-focused.

Responsibilities

• Understand business outcomes; work with business stakeholders to define outcomes traceable to solution designs.
• End-to-end solution design for large, multi-market frontline channel products/features, ensuring alignment with customer and business outcomes; reporting to the senior architect.
• Create and evolve architecture across build/SaaS/cloud-native solutions; design for scalability, resilience, portability and cost efficiency.
• Design integration patterns between CRM/SaaS vendor platforms, cloud services and on‑premises systems (APIs, events/messaging, data flows).
• Embed AI-enabled capabilities: intelligent automation, AI-assisted workflows, human-in-the-loop patterns, integration to AI services.
• Define physical and deployment architecture; work with SMEs to define environments, hosting patterns, networking and deployment approaches.
• Build in security and non-functional requirements by design; focus on authentication/authorisation, data protection, cyber security, performance, availability, observability.
• Communicate decisions and trade-offs clearly to business and engineering stakeholders; drive governance and risk management; produce architecture deliverables; manage deviations from standards with approvals.

Job description

Job Description:

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Architect

In this role you will be:

• Understand business outcomes work with business stakeholders to define outcomes that are traceable to solution designs.
• End-to-end solution designfor large, multi-market frontline channel products/features, ensuring they meet customer and business outcomes reporting to the senior architect.
• Create and evolve architecture across build/SaaS/cloud-nativesolutions, designing for scalability, resilience, portability and cost efficiency.
• Design integration patternsbetween CRM/SaaS vendor platforms, cloud services and on‑premises systems (APIs, events/messaging, data flows).
• Embed AI-enabled capabilitiesintelligent automation, AI-assisted workflows, human-in-the-loop patterns, integration to AI services.
• Define physical & deployment architectureworking with the subject matter experts to define environments, hosting patterns, networking and deployment approaches.
• Build in security and NFRs by designworking with the subject matter experts authentication/authorisation, data protection, cyber security, performance, availability, observability).
• Communicate decisions and trade‑offsclearly to business and engineering stakeholders, highlighting risks, dependencies and options.Drive governance and risk management—produce architecture deliverables, ensure reviews happen at the right time, and manage deviations from standards with the right approvals.

To be successful in the role

• Architecture experience, ideally in financial services, delivering complex platforms end-to‑end.
• A 'can do' attitude no day is the same, flexibility to respond to change and challenges
• Be strong in CRM architecture and extensibility(configuration/customisation, platform patterns, and integration to surrounding systems). Knowledge of Microsoft Dynamics 365 and Power Platform is an advantage.
• Demonstrate solid cloud architecture capability—Azure cloud-native is key; AWS/GCP knowledge is an advantage.
• Show practical AI solution design experience, including agentic/human-in-the-loop workflows and safe integration patterns.
• Be fluent in API and event-driven design, including REST, asynchronous messaging, and integration standards.
• Apply strong security architecture judgement, covering identity, access control, encryption/data handling and cyber risk.
• Operate confidently in agile, global delivery, guiding engineers with clear direction while staying pragmatic and delivery-focused.Navigate governance, risk and ambiguity well—document decisions, manage stakeholders, elevate early, and stay composed under pressure.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India