Solutions Owner

McCormick & Company; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

McCormick & Company is seeking a Solution Owner I in Gurugram, India to manage global HR service delivery processes. The successful candidate will ensure operational excellence through continuous improvement initiatives while conducting quality audits and monitoring performance trends. Ideal applicants will have a bachelor’s degree in Human Resources, comprehensive HR operations experience, strong analytical skills, and proficiency in tools like Power BI. A multinational working environment and collaboration across teams are pivotal to this role.

Qualifications

• 3+ years of experience in HR Operations or similar role in a multinational environment.
• Proven track record in optimizing processes and conducting audits.
• Strong communication and presentation skills to convey information clearly.

Responsibilities

• Manage and optimize global processes for HR service delivery.
• Conduct quality audits and analyze customer satisfaction.
• Support complex cases and manage escalations with Team Lead support.

Skills

Process management

Audit skills

Cross-functional collaboration

Technical proficiency in HR systems

Strong communication skills

Education

Bachelor’s degree in Human Resources or related field

Tools

Power BI

Tableau

RPA tools like UI Path

Job description

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started on our journey to create flavors for the globe. At McCormick, we’re always looking for new people to bring their unique perspective to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

Position Overview/Primary Purpose

The Solution Owner I is responsible for managing and optimizing global processes to ensure the operational excellence of HR service delivery. The role collaborates closely with Solution Owner II, Team Lead and/or Team Manager on successful implementation and stabilization of a follow-the-sun model for global Solution Center. This includes driving continuous improvements, maintaining process documentation, and delivering training to enable seamless adaptation and efficiency within the global Solution Center team, located across multiple countries.

The role involves conducting quality audits, analyzing customer satisfaction, monitoring performance trends, and ensuring compliance through SOX control audits. As an operational expert, the Solution Owner I provides support for complex global cases and manages process-related escalations with Team Lead or Team Manager support. May act as a subject matter expert (SME) for process-related projects led by other functions. Collaborates close with Solution Owner II in user acceptance testing (UAT) coordination for in-scope countries.

The Solution Owner I collaborates closely with Soution Owner II, HR Tools Administrator, and H2R peers to contribute to the successful implementation of global initiatives.

Required Qualifications

Level of Education and Discipline

• Bachelor’s degree, preferred in Human Resources, Business Administration or a related field.

Certification and/or Licenses

Experience - functional/industry/commercial knowledge, business acumen

• 3+ years of experience in process management, HR Operations, Customer Service or a similar role in a global or multinational environment.
• Proven track record in optimizing processes, conducting audits, and implementing continuous improvement initiatives.

Interpersonal Skills - leadership, interactions, communication, influence

• Strong communication and presentation skills, with the ability to convey complex information clearly to diverse audiences.
• Strong mentoring skills to guide and train team members.
• Proven ability to collaborate effectively with cross-functional teams and global environment.

Other Skills

• Fluent English (at least C1)
• Proficiency in process documentation, auditing, and regulatory compliance.
• Knowledge of process optimization and standardization best practices.
• Technical proficiency in systems and tools, with the ability to train others on their use.
• Advanced analytical skills to interpret data, identify trends, and develop actionable insights.
• Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
• High adaptability to organizational changes and managing new process implementations.

Preferred Qualifications

Level of Education and Discipline

• Equivalent experience combined with relevant certifications may be considered in lieu of a formal degree.

Certification and/or Licenses

• Relevant certifications in Process Management, Project Management (e.g. Six Sigma, Agile) or documented experience in processes design and improvement will be an asset.

Experience - functional/industry/commercial knowledge, business acumen

• Experience with User Acceptance Testing (UAT) coordination and working with cross-functional teams.
• Prior exposure to HR service delivery in a Shared Services.

Interpersonal Skills - leadership, interactions, communication, influence

• Proven ability to manage escalations and resolve conflicts effectively.

Other Skills and HPO Competencies

• Technical proficiency in HR systems and tools.
• Familiarity with Robotic Process Automation (RPA) tools like UI Path and other automation technologies will be an asset.
• Experience with data analysis tools (e.g., Power BI, Tableau) will be an asset.
• Other than EN languages will be an asset.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.