ServiceNow ITSM Solution Engineer

McCormick & Company; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

McCormick & Company is seeking a highly skilled ServiceNow ITSM Solution Engineer to bridge business needs with technical implementation. You will partner with stakeholders, product teams, and service organizations to define scalable, cost-effective ServiceNow solutions and deliver measurable value.

The role emphasizes requirements engineering, solution design, POC development, and thorough documentation, aligning with ITSM strategies and a customer-centric approach across the enterprise.

Qualifications

• Bachelor’s degree in IT or business equivalent.
• ITIL Foundation and ITSM Foundation certifications.
• 3+ years in IT services with ITIL/SAFe Agile experience.
• Knowledge of ServiceNow SPM and related modules.
• Strong analytical and stakeholder management skills.

Responsibilities

• Act as a bridge between business needs and technical implementation.
• Design customized technical blueprints, architectures, and integration plans.
• Develop POCs to visualize value and reduce buyer risk.
• Create detailed technical specs, proposals, and project documentation.

Skills

Technical Expertise

Certifications

ITIL/ITSM

SAFe Agile

Problem solving

Attention to detail

Global experience

Education

Bachelor's degree in IT or business

Tools

ServiceNow ITSM

ServiceNow ITOM

CMDB

Job description

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started on our journey to create flavors for the globe. At McCormick, we’re always looking for new people to bring their unique perspective to our team. McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

About the Role:

We are seeking a highly skilled ServiceNow ITSM Solution Engineer to serve as a critical bridge between business needs and technical implementation. In this role, you will partner closely with stakeholders, product teams, and service organizations to understand complex business challenges and translate them into scalable, cost-effective ServiceNow solutions. This position plays a key role in shaping solution design, ensuring alignment with ITSM product strategies, and delivering measurable value through a customer-centric approach.

Responsibilities:

• Requirements Engineering: Actively listening to customers to uncover, analyze, and document technical needs and pain points.
• Solution Design: Creating customized technical blueprints, architectures, and integration plans.
• Technical Consulting: Evaluating feasibility, researching best practices, and proposing cost-effective solutions.
• Product Demonstration/POC: Developing proof-of-concept models to visualize value and reduce risk for buyers.
• Documentation: Creating detailed technical specifications, proposals, and project documentation. Communicate with internal and external stakeholders in an open and timely manner, providing all needed information and support.
• Demonstrations & Proof of Concepts (POCs) to Minimum Viable Product (MVP): Tailoring product demos and developing POCs to demonstrate how the solution solves the client's specific problems.
• Prepares and presents comprehensive technical and administrative solutions to interpret requirements, identify alternatives, and recommendations-based experience and other findings.
• Product Feedback Loop: Working with internal product and engineering teams to relay client requirements and influence product improvements.
• Performs other related duties as assigned.
• This position will collaborate with multiple internal teams to design integrations with interfacing processes, enabling automated capabilities with procurement, finance, and third parties.

Qualifications:

Bachelor’s degree in IT or business equivalent.

Required Skills:

• Technical Expertise: Strong background in software, hardware, or systems architecture. Must have worked in similar environments within the last two years.
• Certifications and/or Licenses: ITIL Foundation, ITSM Foundation, ServiceNow certifications CTA, CSA; other.
• Experience: Three or more years of experience supporting development and management of IT services relative to similar roles. Demonstrated capabilities with ITSM, ITIL and SAFe Agile factory models. Demonstrated success in large scale capability development and deployment.
• Working knowledge of ITIL and ITSM principles. Understanding of SAFe Agile methodologies and practices, specifically within ServiceNow SPM (Service Portfolio Management) in planning and execution.
• Ability to problem solve issues to resolution. Strong attention to detail, accuracy and processes.
• Highly flexible and adaptable to change. Proficient in ITSM Foundation and experience with ServiceNow ITOM, ITSM, CMDB, KB etc.
• Microsoft Office and other productivity tools. Global/international experience or exposure a plus.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.