Solutions Architect (Pre-sales)

TELUS Digital; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

TELUS Digital is seeking an AI Solutions Architect to consult with global customers in North America. You will understand data requirements and design end-to-end ML and automation strategies, while collaborating with internal teams to create techno-commercial proposals.

Applicants should have at least four years of experience in IT/product service delivery, and expertise in handling data with PostgreSQL and MS Excel. This role requires strong analytical and problem-solving skills.

Qualifications

• At least four years of IT/product service delivery experience.
• Expertise in designing end-to-end ML and automation strategies.
• Experience collaborating with global customers on data solutions.

Responsibilities

• Work flexible hours to accommodate US business hours.
• Collaborate with global AI customers on their data needs.
• Develop solutions and proof-of-concepts.
• Design and deploy machine learning solutions.
• Create techno-commercial proposals with internal stakeholders.
• Establish contract SLAs with customers and sales leads.
• Relay customer feedback to the product development team.

Skills

Analytical skills

Problem-solving skills

Hands-on expertise in PostgreSQL

MS Excel proficiency

Job description

Description

As an AI Solutions Architect, you will consult with global AI customers in North America to understand their data requirements, showcase solutions through demos and proofs of concept, and design end‑to‑end ML and automation strategies. Collaborating with internal stakeholders, you’ll craft techno‑commercial proposals, define contract SLAs alongside the sales team, and provide product feedback based on customer needs. This role requires at least four years of IT/product service delivery experience, hands‑on expertise in handling data (PostgreSQL and MS Excel), and strong analytical and problem‑solving skills.

Location

Bangalore, India

Responsibilities

• Must be willing and able to work flexible hours to accommodate overlap with US business hours
• Collaborate with global AI customers on their data solutions.
• Partner with potential and current clients to grasp their data needs and present demonstrations.
• Showcase expertise by developing solutions and proof‑of‑concepts.
• Design and deploy machine learning and automation solutions.
• Team up with internal stakeholders to create techno‑commercial proposals.
• Collaborate with customers and sales leads to establish contract SLAs.
• Offer support and relay customer feedback to the product development team.

About the Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real‑world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise‑grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence, and performance without regard to any characteristic related to diversity.