Solution Expert

METRO Global Solution Center IN; Maharashtra; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Hybrid work model

Learning & development

Ownership & impact

International collaboration

Employee support program

Job summary

METRO Global Solution Center IN is seeking a seasoned Application/Solution expert to empower METRO's digital transformation across global operations. Based in India with hybrid work options, you will collaborate with business units, IT teams, and external providers to deliver stable, value-driven solutions in a multinational setting.

You will translate complex business needs into platform configurations, drive lifecycle management, and contribute to roadmaps while ensuring governance and

Qualifications

• Proven expertise as an application or solution expert in a tech setup, multinational or startup.
• Strong analytical and stakeholder-management abilities.
• Ability to translate complex business needs into practical technical designs.
• Excellent spoken and written English communication.

Responsibilities

• Understand capabilities and limitations of the solution or platform.
• Configure, customize, and optimize solutions per requirements and architecture guidance.
• Bridge business needs and technical execution with development teams.
• Validate alignment with processes, compliance, and governance.
• Provide training and guidance to users or technical teams.
• Stay updated with product updates, releases, and features.
• Advise on solution roadmap and upgrade paths.

Skills

Application/Solution expert

Stakeholder management

Technical liaison

English fluency

Job description

Established in 2011 and headquartered in Pune, METRO Global Solution Center (GSC) Indiais a strategic hub driving METRO’s global transformation. With 1,200+ professionals, we deliver specialized integrated expertise across Master Data Management, Information Technology, Cyber Security, Marketing & Design, Strategy, Finance & Accounting, controlling (FP&A), and People & Culture (HR) solutions that drive operational excellence and digital innovation.

By supporting METRO’s sCore strategy, we enable sustainable growth and strengthen business processes. With a solutions-first mindset, we reduce complexity, accelerate transformation, and create measurable value for METRO businesses scaling up globally. METRO is a leading international food wholesaler operating in over 30 countries with a strong network of wholesale stores, digital marketplaces, and food service distribution. It supports businesses that keep the world running, from hotels, restaurants, and cafés to local retailers - offering quality, reliability, and smart solutions that help small and medium-sized businesses succeed.

Headquartered in Düsseldorf, Germany, METRO AG employs over 85,000 people worldwide and acts as the central management holding company of the group, driving strategic direction, and enabling consistent excellence across all markets. Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for professional customers, which has been growing and expanding continuously since 2019.

Acting sustainably is one of the company principles of METRO, which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP.

Job Description

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

How you will make an impact?

• Support the Own Brand Product Development Squad in the operation, continuous improvement and lifecycle management of business applications;
• Act as the subject matter expert for assigned business capabilities and applications, ensuring stable operations and continuous value delivery;
• Serve as the primary point of contact for business stakeholders, translating business needs into solution improvements and coordinating their implementation;
• Collaborate closely with business users, developers and external service providers to deliver high-quality, customer-centric solutions;
• Drive continuous improvement by identifying opportunities to optimize processes, simplify ways of working and enhance user experience;
• Evaluate and introduce innovative technologies and modern ways of working, including AI-enabled capabilities where appropriate;
• Foster strong partnerships with stakeholders across business and IT, acting as a trusted advisor and driving adoption of new solutions;
• Contribute to the product roadmap by identifying improvement opportunities and helping prioritize initiatives based on business value.

Your Responsibilities:

• Understand the capabilities and limitations of the specific solution or platform;
• Responsible for functional design within the defined solution scope;
• Jointly with the team and depending on system complexity, configure, customize, and optimize solutions according to business and technical requirements and platform architecture guidance;
• Recommend best practices and design patterns within the respective squad or platform;
• Act as the bridge between business needs and technical execution by interpreting business processes and embedding them into platform configurations and solution design, together with the development teams;
• Validate that the implemented solution aligns with business processes, compliance requirements, and governance standards;
• Assist in implementation, integration, and testing of the solution(Technologies);
• Provide training and guidance to users or technical teams;
• Stay up-to-date with latest product updates, releases, and features. In the case of external solutions, this is subject to the condition that employees are given access to relevant information and training;
• Advise on solution roadmap and upgrade paths;
• Help optimize performance, scalability, and reliability of the deployed solution via continuous improvements;
• Coordinate across squads, is SPOC for countries and leads harmonization of solution
• Support with problem analysis;
• Provides consultancy on solution for overarching projects and initiatives.

Qualifications

Required key competencies and qualifications:

• Proven expertise and relevant work experience as application or solution expert in a tech setup (multinational or startup);
• Good analytical skills - you know how to ask the right questions and how to summarize everything in one picture;
• Having the ability to turn complex concepts into simple language and vice versa;
• Experience in managing stakeholders relations, preparing and conducting presentations and briefing your teams (Dev, Support, QA);
• Being able to manage and facilitate communication in a challenging, complex and international work environment;
• Mastering strategic business process modeling, traceability, linking of dependent tasks, and quality management techniques;
• Very good fluency in English (written and verbal).

Additional Information

What We Offer at METRO

• Hybrid and agile work: Thrive in a flexible, multicultural environment with self-organizing teams.
• People development: Grow through individual and company-wide learning and development opportunities.
• Ownership and impact: Contribute to a strategic Ultra Fresh platform improving availability, efficiency, and waste reduction.
• International collaboration: Work with colleagues, business stakeholders, and partners across multiple countries and functions.
• Support with individual solutions: We care about people and support you throughout your professional journey.