Solution Architect With Workforce Management

Ericsson; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Ericsson's MSDP Solution Development team in Gurgaon, India, oversees the WFM product lifecycle and end-to-end delivery. You will bridge customers, product owners, and delivery teams to drive design, development, testing, deployment, and acceptance.

We seek hands-on technologists with SDLC experience, cloud awareness, and ITIL/eTOM familiarity. The role emphasizes security, performance, and agile practices in a global, matrixed environment.

Qualifications

• Experience with Workforce Management solutions and WFM product lifecycles.
• Strong SDLC knowledge including design, development, testing and deployment.
• Solution architecture and integration experience with enterprise systems.
• Familiarity with ITIL/eTOM and telecom operations frameworks.

Responsibilities

• Lead solution design, development, and delivery for WFM products, ensuring high-quality and timely releases.
• Translate business requirements into scalable technical solutions, perform gap analysis, estimations, and solution documentation.
• Own the complete delivery lifecycle, including requirements gathering, design reviews, development, testing, deployment, and customer acceptance.
• Act as the technical lead and key interface between customers, product owners, release managers, delivery teams, and stakeholders.
• Drive security, performance, capacity planning, risk management, and adherence to project SLAs.
• Support integrations, third-party solutions, customer implementations, training, and go-live activities while ensuring agile delivery practices.

Skills

WF Management

IFS FSM

IFS PSO

C# .NET

Oracle DB

Web Services

AngularJS

JavaScript

XML/XSL

ITIL/eTOM

Tools

Jenkins

Bitbucket

Ansible

Job description

Join our Team

About this Opportunity

Join Ericssons Managed Services Delivery Platform (MSDP) Solution Development team, responsible for the Workforce Management (WFM) product used to manage field operations, work orders, scheduling, and service delivery across multi-customer and multi-country networks. This role will drive end-to-end product ownership, solution design, development, and lifecycle management, ensuring continuous product improvements and alignment with evolving business requirements.

What You Will Do

• Lead solution design, development, and delivery for WFM products, ensuring high-quality and timely releases.
• Translate business requirements into scalable technical solutions, perform gap analysis, estimations, and solution documentation.
• Own the complete delivery lifecycle, including requirements gathering, design reviews, development, testing, deployment, and customer acceptance.
• Act as the technical lead and key interface between customers, product owners, release managers, delivery teams, and stakeholders.
• Drive security, performance, capacity planning, risk management, and adherence to project SLAs.
• Support integrations, third-party solutions, customer implementations, training, and go-live activities while ensuring agile delivery practices.

You Will Bring

• Strong experience with Workforce Management solutions, preferably IFS FSM & PSO, including administration, customization, business rule configuration, and solution architecture.
• Expertise in .NET (C#), Oracle Database, Web Services, XML/XSL, IIS, AngularJS, HTML5, JavaScript, and enterprise integrations.
• Hands‑on experience across the full SDLC, including design, development, testing, UAT, deployment, and technical leadership.
• Knowledge of cloud-based solutions, DevOps tools (Jenkins, Bitbucket, Ansible), Agile methodologies, and telecom operations frameworks such as ITIL/eTOM.
• Strong problem‑solving, stakeholder management, customer‑facing, documentation, and leadership skills in global and matrixed environments.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city:

India (IN) || Gurgaon