Solution Architect – Salesforce Field Service & AI (GenAI / LLM)

Neuron7.ai; Bengaluru Urban; Hybrid; INR 14,327,000 - 20,057,000; Full time

Job summary

Neuron7.ai is seeking a seasoned Solution Architect with deep Salesforce expertise and strong exposure to AI/GenAI technologies. You will design and implement scalable solutions that integrate LLMs, RAG architectures, NLP, and AI workflows into enterprise Field Service environments.

You will lead end-to-end Salesforce implementations across Service Cloud and FSL, build robust integrations with APIs and MuleSoft, and establish AI governance and guardrails while collaborating with product,

Qualifications

• 12+ years of experience in Solution Architecture / Enterprise Systems.
• Strong hands-on experience in Salesforce Service Cloud and Field Service Lightning (FSL).
• Proven experience in Salesforce implementation and integration projects.
• Experience with AI/GenAI technologies (LLMs, RAG, NLP, semantic search).
• Strong knowledge of integration patterns, REST/SOAP APIs, and middleware tools.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Solid understanding of data architecture, microservices, and distributed systems.

Responsibilities

• Design and implement end-to-end Salesforce solutions across Service Cloud and Field Service (FSL).
• Architect Field Service workflows including work orders, scheduling, dispatch, technician enablement, and asset management.
• Lead integration of Salesforce with AI/GenAI platforms using LLMs, RAG, NLP, and semantic search.
• Build scalable integrations using APIs, middleware (MuleSoft), and event-driven architectures.
• Define and implement AI guardrails, governance, and responsible AI practices.
• Work on agentic workflows, MCP protocols, and tool orchestration frameworks.
• Collaborate with Product, Engineering, and Customer teams for solution delivery.
• Conduct customer workshops, technical discovery sessions, and solution demos.
• Ensure system performance, scalability, security, and reliability.

Skills

Salesforce Service Cloud

Salesforce Field Service Lightning

AI/GenAI technologies

Integration patterns

REST/SOAP APIs

Cloud platforms

Data architecture

Microservices

Tools

MuleSoft

LangChain

Job description

Solution Architect – Salesforce Field Service & AI (GenAI / LLM)

Location: India / US (Remote/Hybrid)

Neuron7.ai is a leading Service Resolution Intelligence platform leveraging AI and GenAI to transform enterprise service operations. We help global enterprises improve field service efficiency, reduce resolution time, and enhance customer experience.

Role Overview

We are seeking an experienced Solution Architect with deep expertise in Salesforce (Service Cloud & Field Service Lightning) and strong exposure to AI/GenAI technologies. This role will focus on designing and implementing scalable solutions integrating LLMs, RAG architectures, NLP, and AI workflows into enterprise Field Service environments.

Key Responsibilities

• Design and implement end-to-end Salesforce solutions across Service Cloud and Field Service (FSL)
• Architect Field Service workflows including work orders, scheduling, dispatch, technician enablement, and asset management
• Lead integration of Salesforce with AI/GenAI platforms using LLMs, RAG, NLP, and semantic search
• Build scalable integrations using APIs, middleware (MuleSoft), and event-driven architectures
• Define and implement AI guardrails, governance, and responsible AI practices
• Work on agentic workflows, MCP protocols, and tool orchestration frameworks
• Collaborate with Product, Engineering, and Customer teams for solution delivery
• Conduct customer workshops, technical discovery sessions, and solution demos
• Ensure system performance, scalability, security, and reliability

Required Qualifications

• 12+ years of experience in Solution Architecture / Enterprise Systems
• Strong hands-on experience in Salesforce Service Cloud and Field Service Lightning (FSL)
• Proven experience in Salesforce implementation and integration projects
• Experience with AI/GenAI technologies (LLMs, RAG, NLP, semantic search)
• Strong knowledge of integration patterns, REST/SOAP APIs, and middleware tools
• Experience with cloud platforms (AWS, Azure, or GCP)
• Solid understanding of data architecture, microservices, and distributed systems

Preferred Qualifications

• Experience with ServiceNow (CSM/FSM) platforms
• Familiarity with LangChain, LangGraph, or similar frameworks
• Experience with vector databases, embeddings, and retrieval systems
• Knowledge of AI evaluation frameworks (RAGAS, LLM-as-a-judge)
• Exposure to DevOps, CI/CD, and observability tools
• Domain experience in Field Service, Customer Support, or Operations

Our Commitment to Diversity and Inclusion:

Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about using data to drive service intelligence and want to be part of a forward-thinking team, we’d love to hear from you!