Solution Architect

Srs Business Solutions India; Hyderabad, Pune District, Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Srs Business Solutions India seeks an experienced Solution Architect to lead API analysis, integration, and voicebot design across platforms. The role involves collaborating with architects, developers, and product owners to deliver scalable backend services and conversational AI capabilities.

You will oversee testing, performance, and deployment, ensuring robust, secure API ecosystems and natural language interfaces for enterprise customers.

Qualifications

• 10+ years of experience in solution architecture.
• Strong API analysis, integration, and testing skills.
• Experience with voicebot design and conversational AI.
• Knowledge of cloud platforms (Azure, AWS, or GCP).
• Strong stakeholder communication and design documentation.

Responsibilities

• Lead API analysis, troubleshooting, and integration efforts.
• Design and implement end-to-end voicebot solutions.
• Perform testing and QA to ensure reliability of APIs and voicebots.
• Collaborate with business, architects, and development teams to translate requirements.

Skills

API Analysis

Voicebot Design

Cloud Platforms

Programming Languages

Stakeholder Communication

Tools

Postman

Swagger/OpenAPI

SoapUI

Job description

Solution Architect

Exp: 10+ Years

Key Responsibilities

API Analysis & Integration

• Analyze API workflows and identify integration issues, bottlenecks, and performance concerns.
• Investigate API-related defects and determine root causes.
• Assess API specifications, request/response structures, authentication mechanisms, and error handling.
• Recommend appropriate technical solutions based on business and system requirements.
• Collaborate with development, architecture, and business teams to resolve API-related challenges.
• Validate API functionality through testing and troubleshooting activities.

Voicebot Design & Development

• Lead end-to-end voicebot solution design and implementation.
• Gather and analyze business and functional requirements.
• Design conversational flows, intents, utterances, and dialogue management strategies.
• Develop integration approaches between voicebots and backend systems through APIs and services.
• Ensure seamless user experience through effective conversation design.
• Participate in deployment, monitoring, and continuous improvement of voicebot solutions.

Testing & Quality Assurance

• Perform functional, integration, and end-to-end testing of APIs and voicebot solutions.
• Validate conversation flows, error handling, fallback scenarios, and system integrations.
• Identify defects and drive resolution with development teams.
• Ensure voicebot performance, scalability, and reliability in production environments.

Stakeholder Collaboration

• Work closely with business stakeholders, architects, developers, QA teams, and product owners.
• Translate business requirements into technical solution designs.
• Provide technical recommendations and implementation guidance.

Required Skills

API Expertise

• Strong experience in API analysis, troubleshooting, and integration.
• Hands-on experience with REST APIs, JSON, XML, and API testing tools.
• Experience using Postman, Swagger/OpenAPI, SoapUI, or similar tools.
• Strong understanding of API security, authentication, and authorization mechanisms.

Voicebot & Conversational AI

• Extensive experience in end-to-end voicebot design and implementation.
• Strong knowledge of conversation design and call-flow creation.
• Experience with speech recognition (ASR), text-to-speech (TTS), and NLU technologies.
• Exposure with conversational AI platforms such as:
• Google Dialogflow
• Microsoft Copilot Studio / Bot Framework
• Amazon Lex
• Nuance
• Genesys Voicebot platforms

Technical Skills

• Experience with system integration and backend services.
• Knowledge of cloud platforms (Azure, AWS, or GCP).
• Familiarity with Python, Java, JavaScript, or similar programming languages.
• Understanding of microservices architecture and enterprise integrations.

Preferred Qualifications

• Experience in healthcare, insurance, banking, or customer service domains.
• Exposure to Generative AI-enabled voice assistants.
• Knowledge of contact center technologies and IVR systems.
• Experience working in Agile/Scrum environments.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently and drive technical discussions.
• Strong documentation and solution design capabilities.