SoftwareGen Technologies, Magarpatta City Looking for Technical Support Executive at Pune, Maha[...]

SoftwareGen Technologies, Magarpatta City; Pune City; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team in a vibrant tech environment as a Technical Support Specialist. This role involves diagnosing and resolving software and hardware issues while providing exceptional customer service. You'll engage with clients to understand their challenges, ensuring prompt and accurate solutions. With a focus on problem-solving and communication, this position is perfect for tech enthusiasts looking to kickstart their careers. Enjoy a collaborative atmosphere where your contributions will be valued, and gain hands-on experience in a fast-paced setting. If you're ready to make a difference and grow your skills, this is the opportunity for you!

Qualifications

• Understanding of computer systems and tech products is essential.
• Ability to diagnose and troubleshoot basic technical issues.

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup.

Skills

HTML

PHP

JavaScript

MySQL

CSS

XML

Problem-solving skills

Communication skills

Education

BS degree in Information Technology

BS degree in Computer Science

Job description

Responsibilities:

1. Research and identify solutions to software and hardware issues
2. Diagnose and troubleshoot technical issues, including account setup and network configuration
3. Ask customers targeted questions to quickly understand the root of the problem
4. Track computer system issues through to resolution, within agreed time limits
5. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
6. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
7. Provide prompt and accurate feedback to customers
8. Prioritize and manage several open issues at one time
9. Prepare accurate and timely reports
10. Maintain jovial relationships with clients

Requirements and skills:

1. Technical: HTML, PHP, JavaScript, Boost app, MySQL, CSS, XML
2. Good understanding of computer systems, mobile devices, and other tech products
3. Ability to diagnose and troubleshoot basic technical issues
4. Excellent problem-solving and communication skills
5. Ability to provide step-by-step technical help, both written and verbal
6. BS degree in Information Technology, Computer Science or relevant field

Address:

5050, 5th Floor, Marvel Fuego,
Above Maruti Nexa Showroom to Season Mall,
Hadapsar, Pune – 411028.

Job Types: Fresher, Full-time, Internship
Contract length: 6 months
Salary: ₹12,000.00 – ₹20,000.00 per month

Benefits:

Day range:

Shift:

Ability to commute/relocate:

• Pune, Pune – 411028, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Preferred)
• Total work: 1 year (Preferred)

Speak with the employer:
[phone]