Software Technical Lead Engineer- SKAS

LAM RESEARCH Corporation; Bengaluru; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

Lam Research Corporation in Bengaluru, India is seeking a software support professional to manage customer-facing activities, including escalations, upgrades, patch creation and installation health at customer sites. You will investigate issues, analyze logs, and work with cross-functional teams to drive root cause resolution.

You will partner with development and program management to support new product introductions and ensure customer readiness, while delivering clear customer communications

Qualifications

• Strong analytical, problem solving and troubleshooting skills
• Excellent written/verbal communication skills
• Working knowledge of Computer Architecture and Operating systems
• Prior Experience in Customer Management role
• Experience in working with real-time control system

Responsibilities

• Support and manage customer-facing software activities including escalation, upgrades, patch creation and install-base health at customer sites.
• Investigate, troubleshoot, debug, and resolve software and system-level issues by analyzing logs, reviewing code where needed, and collaborating with cross-functional engineering teams to identify root cause and drive issues to closure.

Skills

Analytical problem solving

Excellent communication

Computer Architecture

Customer management

Real-time control systems

Job description

Support and manage customer‑facing software activities for Lam products including escalation management, upgrades, patch creation and testing, and maintenance of install‑base health at customer sites. Investigate, troubleshoot, debug, and resolve software and system‑level issues by analyzing logs, reviewing code where needed, and collaborating with cross‑functional engineering teams to identify root cause and drive issues to closure. Partner with development, program management, and cross‑functional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness. Collaborate with cross‑functional teams to ensure timely issue resolution and continuous improvement in software quality. Drive effective customer communication by creating customer‑facing documentation and notification packages related to software fixes, upgrades, and feature introductions. Customer visits to provide hands‑on software support and escalation management.

• Strong analytical, problem solving and troubleshooting skills
• Excellent written/verbal communication skills
• Working knowledge of Computer Architecture and Operating systems
• Prior Experience in Customer Management role
• Experience in working with real‑time control system

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Work location model

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On‑site Flex and Virtual Flex. ‘On‑site Flex' you'll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex' you'll work 1‑2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.