Software Specialist - SCADA / Networking

GE Vernova; Dadri; On-site; INR 420,000 - 640,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE Vernova in India is seeking a junior MES/technical support specialist to drive post-sales success across training, services, renewals and customer advocacy with a digital focus. You will own deliverables through the project lifecycle and collaborate with clients to ensure satisfaction.

The role requires a BTech in Electrical/ Electronics/ Instrumentation/ CS and 0–3 years of experience in SCADA or networking.

Qualifications

• BTech with 0–3 years in SCADA/ Networking systems.
• Experience in post-sales lifecycle, training or professional services is a plus.

Responsibilities

• Contribute to MES solutions by delivering technical work across project lifecycles.
• Engage with the client to tailor strategies and ensure go-live readiness.
• Provide go-live support and post-live checkups with cross-functional teams.
• Advise on workflow, reports, testing, and data uploads during implementation.
• Build strong customer relationships and act as a GE interface.

Skills

Communication skills

Customer success

Documentation

Education

BTech in Electrical / Electronics / Instrumentation / Computer Science

Job description

Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

• Contribute to the implementation of MES solutions utilizing the Software Suite. Own technical deliverables during the entire lifecycle of the projects. Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design and functionality to keep programs on track in terms of budget, time and customer expectations. Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. Also make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• BTech in Electrical / Electronics / Instrumentation / Computer Science Equivalent with minimum 0-3 years of relevant experience in SCADA/ Networking systems.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market and execute programs.

Note

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.

For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

Relocation Assistance Provided: Yes