Software Integration Engineer II – Support & Quality

Arthrex India; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Arthrex India is seeking a technically skilled Support & Quality Engineer to join our growing medical device company. This role ensures software changes are understood, verified, documented, and released with confidence, bridging developers, QA partners, and operations to improve software quality and release reliability.

You will own the final stages of the software delivery lifecycle, provide Level 1 support, coordinate verification activities, and ensure production readiness.

Qualifications

• Bachelor’s degree in computer science, engineering, IT, or related field.
• Minimum 4 years in software engineering, application support, QA, or related roles.
• Experience across technical, business, QA, and operations teams in Agile.
• Strong problem solving and communication skills.

Responsibilities

• Serve as first point of contact for incoming support tickets and production issues.
• Review, triage, route, and prioritize issues by severity and impact.
• Perform initial troubleshooting using logs, Grafana, and observability tools.
• Maintain ticket ownership, status visibility, and SLA compliance.
• Coordinate deployment readiness and validation activities.
• Collaborate with platform and infra teams to improve release readiness.

Skills

Software QA

Code literacy

APIs & messaging

Functional testing

Release coordination

Monitoring/Observability

Cross-team collaboration

Problem solving

Education

Bachelor’s degree in CS/Engineering/IT

Tools

Grafana

AWS

Azure

Kubernetes

Job description

We are seeking a technically skilled Support & Quality Engineer to join our growing medical device company. This role is responsible for ensuring software changes are understood, verified, documented, and released with confidence. The role bridges developers, business teams, QA partners, and operations to improve software quality, release predictability, operational readiness, and production reliability across integrated systems. The primary objective is to own the final stages of the software delivery lifecycle by providing Level 1 support, coordinating quality verification activities, and facilitating reliable software releases. This role ensures changes are validated, documented, operationally ready, and aligned to business priorities before and after deployment.

Key Responsibilities

• Serve as the first point of contact for incoming support tickets and production issues.
• Review, triage, route, and prioritize issues based on severity, business impact, and business unit priority.
• Clarify reproduction steps, expected behavior, actual behavior, environment details, and operational impact.
• Perform initial troubleshooting using logs, dashboards, Grafana, alerts, observability tools, and lower environments.
• Maintain ticket ownership, status visibility, documentation quality, and SLA compliance.

Quality Verification & Testing

• Design, execute, maintain, and document test scenarios, test plans, and test cases for integration of software solutions.
• Validate changes in stage and pre-production environments, including functionality, regression, backward compatibility, and acceptance testing.
• Verify integration flows, APIs, messaging behavior, data flows, feature flag behavior, and critical business processes.
• Partner with QA, Business Analysts, stakeholders, and other testing teams to coordinate testing and expedite release readiness.
• Provide supporting evidence including screenshots, logs, dashboard snapshots, test results, and release recommendations.

Release & Deployment Coordination

• Maintain visibility into release readiness, deployment status, readiness risks, and open validation items.
• Coordinate deployment requests and verify completeness of release information, testing evidence, rollback considerations, and support documentation.
• Manage controlled feature flag rollouts, including rollout planning, gating, validation, cleanup, and stakeholder coordination.
• Validate post-deployment system health through dashboards, Grafana, alerts, monitoring tools, and observability platforms.
• Communicate release status, risks, outcomes, and production readiness to stakeholders.

Platform & Operational Awareness

• Understand environment promotion processes, release flows, and how integration components interact across systems.
• Collaborate with platform, infrastructure, QA, development, and business teams to identify, elevate, and resolve operational concerns.
• Document and maintain testing procedures, production support, release procedures, and operational guidance.
• Support appropriate transition of production support responsibilities from offshore support to in-house ownership.
• Contribute to automation opportunities for testing, monitoring, alerting, and release validation.

Primary Skills (Must Have)

• Software quality assurance, quality engineering, application support, or related technical experience.
• Developer-level technical literacy with the ability to read and understand application code, system workflows, and integration behavior.
• Experience with APIs, logs, command-line tools, messaging concepts, web services, and distributed-system troubleshooting.
• Functional testing, regression testing, acceptance testing, automated test support, and test documentation.
• Release coordination, deployment readiness, environment configuration, rollout validation, and feature flag management.
• Monitoring and observability experience, with Grafana dashboard knowledge preferred.
• Strong analytical problem‑solving, written and verbal communication, documentation, and cross‑team collaboration skills.

Secondary Skills (Good To Have)

• Cloud‑hosted and containerized application support, including AWS, Azure, and Kubernetes familiarity.
• Modern deployment practices, release planning, change coordination, and release governance awareness.
• Risk‑based testing, test‑driven development concepts, acceptance testing, and operational readiness practices.
• Ability to translate business unit priorities into testing, support, triage, and release decisions.
• Understanding of integration of architectures and component interaction across systems.
• Experience identifying automation opportunities for testing, monitoring, alerting, and release validation.

Qualifications And Education Requirements

• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field preferred.
• Minimum of 4 years of experience in software engineering, application support, software quality assurance, quality engineering, or related technical roles.
• Experience working effectively across technical teams, business teams, QA teams, and operations in an agile, fast‑paced environment.

Success Criteria For The Role Include

• Reduced production issues and release rollbacks.
• Improved release predictability and deployment quality.
• Faster turnaround on support issues and ticket resolution.
• Improved clarity, completeness, and business context in ticket triage.
• Increased developers focus on feature delivery through improved operational support and quality verification activities.
• Improved readiness evidence for release decisions, including test results, monitoring validation, and operational support documentation.
• Greater in‑house ownership of production support knowledge and repeatable support procedures.