Software Engineering Specialist - Agentic AI

BT Group; Bengaluru; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

BT Group in Bengaluru seeks a Software Engineering Specialist to lead and advance agentic AI engineering, shaping strategy, architecture, and delivery across multiple platforms. You will own the technical roadmap and partner with cross-functional teams to build high-quality AI-powered solutions that scale.

Key focus areas include implementing Azure OpenAI capabilities, designing robust Copilot Studio integrations, and enforcing security, performance, and governance standards across enterprise

Qualifications

• Must have experience building LLM-powered solutions (RAG, tool calling, prompt engineering).
• Strong Python and/or TypeScript/C# development background with production-grade quality.
• Experience with Azure AI workloads (APIs, security, monitoring).
• Ability to design scalable enterprise architectures and integration patterns.

Responsibilities

• Define and deliver the AI Factory engineering strategy and roadmap.
• Plan capacity, delivery metrics, quality gates, and platform SLAs for AI solutions.
• Make complex technical decisions across Azure OpenAI, Copilot Studio, and ServiceNow integrations.
• Resolve agentic reliability issues: prompt injection, grounding, latency, memory pitfalls.
• Develop CI/CD, automated eval pipelines, and governance patterns.

Skills

LLM-powered solutions

Python/TypeScript/C#

Azure AI workloads

Enterprise architectures

Tools

Azure OpenAI

Copilot Studio

ServiceNow

Job description

Job Title: Software Engineering Specialist - Agentic AI

Req ID: 61820

Job Function: Software Engineering

Posting Start Date: 13/08/2026

Posting End Date: 19/08/2026

Division: Digital

Job Location: IND-Bengaluru-RMZ Ecoworld

Advertised Salary: Competitive

About The Role

The Software Engineering Specialist independently executes advanced activities to deliver the engineering strategy and roadmap that supports BT's commercial strategy through cross functional business partnering and the participation of a team that pursues innovation as well as engineering excellence.

What You’ll Be Doing

• Engineering Strategy, Predictability & Measurability
• Deliver the AI Factory engineering strategy so teams can build high-quality agentic solutions with predictable outcomes (capacity planning, delivery metrics, quality gates, cost-to-serve tracking, platform SLAs).
• Technical Decisions & Architecture Across Platforms
• Make complex technical decisions spanning Azure OpenAI model choices, orchestration patterns, Copilot Studio design, ServiceNow integration patterns, and enterprise architecture.
• Solve Strategic/Complex Problems with Leading-edge Solutions
• Resolve complex agentic issues: prompt injection, tool misuse, grounding failures, hallucinations, latency spikes, knowledge freshness, agent memory pitfalls, and secure tool execution at scale.
• Execute & Contribute to the Technical Roadmap
• Define and execute a roadmap for:
• Azure OpenAI capability adoption (models, embeddings, content filtering, caching)
• Copilot Studio extensibility (connectors, actions, plugins)
• ServiceNow AI experiences (Virtual Agent/Now Assist patterns, workflow triggers)
• Shared runtime components (tool registry, policy engine, evaluation services)
• Engineering & Operational Excellence (Metrics + Improvement Loops)
• Establish excellence practices: definition-of-done for AI, release criteria, evaluation regression suites, security reviews, performance baselines, and runbooks.
• Foster Innovation with High Reliability
• Create a culture of rapid experimentation with controls: safe sandboxes, feature flags, A/B tests, prompt/version governance, and production readiness checklists.
• Hands-on Coding, Testing & Reviews
• Write, test, and review code across agent services, middleware, connectors, and orchestration logic; refactor prompt flows and agent policies as required.
• Resolve Escalations (Deep Technical Troubleshooting)
• Debug and troubleshoot across:
• Agent orchestration services
• Prompt workflows + evaluation failures
• ServiceNow integrations / APIs
• Copilot Studio action chains
• Identity/access issues (Entra ID)
• Observability traces and incidents
• Drive Technical Vision & Innovation
• Contribute to the broader technical direction: new patterns for agent planning/routing, safe tool calling, RAG design, memory strategies, and cross-platform integration.
• Tooling & Automation for Developer Productivity
• Implement and maintain CI/CD and automation:
• Prompt + flow versioning
• Automated eval pipelines
• Quality gates (groundedness, relevance, toxicity checks)
• Automated release validation
• Developer templates and scaffolding
• Architectures & Standards for Enterprise Scale
• Define enterprise standards for:
• Agent runtime design
• RAG architecture (indexing, retrieval, citations)
• Secure tool execution patterns
• Data access boundaries
• Tenant-level governance + audit logging
• Multi-environment promotion (dev/test/prod)
• Build New Software + Data-driven Improvements (Reduce Tech Debt)
• Research, design, and build new components, and perform deep analysis of agent telemetry to reduce tech debt and improve reliability, performance, and developer experience.
• Mentorship & Technical Coaching
• Mentor engineers and squads via design reviews, code reviews, pairing sessions, office hours, and playbooks.
• Knowledge Leadership & Emerging Trends
• Continuously research and share best practices in agentic AI, LLMOps, Responsible AI, evaluation techniques, and platform feature evolution.

Essential Skills / Experience

Technical (Must-have)

• Strong experience building LLM-powered solutions (RAG, tool calling, prompt engineering, evaluation-driven development).
• Strong engineering background in Python and/or TypeScript/C# with production-grade quality.
• Experience with Azure components relevant to AI workloads (APIs, security, monitoring, pipelines).
• Ability to design scalable enterprise architectures and integration patterns.

Platform (Must-have for this role)

• Hands-on experience with Azure OpenAI (model usage patterns, embeddings, filtering/safety, cost optimisation).
• Experience building copilots/assistants using Copilot Studio (connectors/actions/flows).
• Experience integrating with ServiceNow (workflows, APIs, automation patterns; AI/Virtual Agent exposure is a plus).

Engineering Excellence

• CI/CD, automated testing, code review discipline, documentation playbooks.
• Observability and production support mindset (SLOs, incident response, postmortems).

Security & Governance Mindset

• Understanding of identity/access controls, secure integration, and AI risk controls.
• Ability to implement guardrails that prevent unsafe or non-compliant agent behaviour.

Desirable Skills / Experience

• LLMOps/AgentOps tooling experience (evaluation pipelines, prompt versioning, tracing frameworks).
• Knowledge of Microsoft governance/security ecosystem (e.g., Entra ID, Purview concepts, SOC/monitoring practices).
• Experience implementing knowledge ingestion pipelines and vector stores.
• Experience with ServiceNow CoE operating models and enterprise platform governance.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.