Software Engineering MTS - Production Support & AI Automation

Salesforce; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Salesforce, Inc. is seeking an early-career Software Engineer to help build the next generation of AI-powered engineering. You will join the AI-native Academy and work under a senior mentor to develop software, automation, and AI agents while gaining production support experience.

You will investigate support cases, troubleshoot production issues, and participate in rotations. This role offers hands-on ownership and a path toward broader product and platform engineering roles at Salesforce.

Qualifications

• 3+ years of programming experience in at least one language (Python, Java, JavaScript, TypeScript, or Go).
• Strong understanding of software engineering fundamentals including data structures, APIs, testing, version control and debugging.
• Ability to investigate problems using logs, error messages and system behavior.
• Curiosity about automation, AI-assisted development and reliable production systems.
• Clear communication, collaborative approach and willingness to learn from feedback.
• Degree in computer science, engineering or a related field, or equivalent practical experience.

Responsibilities

• Investigate and resolve support cases, production defects, access issues and integration failures.
• Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
• Develop AI agents and workflows that help classify cases, retrieve relevant knowledge and execute approved actions with safeguards.
• Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
• Write, test, review and deploy maintainable software using established engineering practices.
• Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.
• Work with senior mentors and product teams to understand systems, prioritize improvements and deliver changes safely.
• Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution and improved reliability.

Skills

Programming languages

Software engineering fundamentals

Logs & debugging

Automation & AI interest

Communication & collaboration

Education

Bachelor's degree in Computer Science or Engineering

Job description

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn\'t a buzzword - it\'s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You\'re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Help build the next generation of AI-powered engineering. Join our AI-native Academy as an early-career software engineer to solve real production challenges, build intelligent automation and strengthen system reliability. With hands-on guidance from a senior mentor, you\'ll combine software development with production support experience, building the skills to grow into broader product and platform engineering roles.

You\'ll investigate support cases, troubleshoot production issues and participate in support rotations-gaining firsthand insight into how complex systems work and where they can improve. Your mandate goes beyond resolving individual issues: you\'ll build software, AI agents and tools that eliminate recurring manual work and prevent problems from returning.

Your projects could include agentic Tier 1/2 case automation, automated access workflows, technical knowledge retrieval, log analysis and system hardening. You\'ll write, test, review and deploy code, with opportunities to own improvements from identifying the problem to measuring the result.

As you demonstrate strong engineering skills and measurable impact, you\'ll have opportunities to graduate into core product engineering teams, based on your readiness and business needs. It\'s a chance to learn through practical ownership, deliver meaningful improvements and build a foundation for your software engineering career.

What You\'ll do

• Investigate and resolve support cases, production defects, access issues and integration failures.
• Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
• Develop AI agents and workflows that help classify cases, retrieve relevant knowledge and execute approved actions with appropriate safeguards.
• Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
• Write, test, review and deploy maintainable software using established engineering practices.
• Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.
• Work with senior mentors and product teams to understand systems, prioritize improvements and deliver changes safely.
• Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution and improved reliability.

What You\'ll bring

• 3+ yrs of programming exp in at least one language, such as Python, Java, JavaScript, TypeScript or Go.
• An understanding of software engineering fundamentals, including data structures, APIs, testing, version control and debugging.
• An ability to investigate problems using logs, error messages and system behavior.
• Curiosity about automation, AI-assisted development and reliable production systems.
• Clear communication, a collaborative approach and a willingness to ask questions and learn from feedback.
• A degree in computer science, engineering or a related field, or equivalent practical experience.

Helpful Experience

• Building scripts, internal tools or workflow automation.
• Salesforce platform working knowledge preferably with Salesforce admin certification & APEX hands on experience - or desire to obtain certification.
• Working with cloud platforms, databases, CI/CD pipelines or monitoring tools.
• Developing or integrating AI agents, large language models or knowledge retrieval systems.
• Supporting enterprise applications or investigating production incidents.
• Applying secure coding practices, access controls and audit logging.

How You\'ll grow

You\'ll receive mentoring, code review and practical experience across the software development lifecycle. As you demonstrate engineering capability and measurable impact, you\'ll have opportunities to contribute to increasingly complex systems and broader product development, based on your readiness and team needs.

Success means solving today\'s problems while building software that reduces