Software Engineer II – C++, SIP

Five9; Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Five9 is seeking a Software Engineer II in Bengaluru to join our Global Voice Team. The role focuses on building high-performing, scalable services that underpin Five9’s next-gen contact center platform.

You will work in a hybrid setup and collaborate in an Agile environment to deliver real-time media solutions and AI-enabled features. You will contribute to media server development, real-time signaling, and cloud-based deployments, leveraging C/C++, SIP/RTP, and AI APIs.

Qualifications

• 3+ years of professional software development experience, including C/C++.
• Experience developing software for real-time communications signaling and media protocols (SIP, RTP).
• Strong ownership and excellent communication and organizational skills.

Responsibilities

• Participate in an Agile Scrum team that practices DevOps.
• Write clean, well-documented code and corresponding tests.
• Deliver code as part of a solution running in the public cloud.
• Develop and enhance the Media Server to support real-time integrations with LLMs and other AI services.

Skills

C/C++

Real-time signaling

Troubleshooting

Communication skills

Tools

C++17+

RTP/SIP

Audio codecs

ASR/TTS

AI APIs

Cloud platforms

CI/CD

Containers

SRE

LLMs

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Global Voice Team is looking for a committed, experienced Software Engineer II who is passionate about creating high-performing, scalable, and resilient mission-critical services that form the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine your existing expertise with new learnings, crafting bespoke solutions that serve our customers and partners.

Responsibilities:

• Participate in an Agile Scrum team that practices DevOps
• Write clean, well-documented code and corresponding tests
• Deliver your code as part of an overall solution running in the public cloud
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services

Required Skills:

• 3+ years of professional experience in software development, including experience in C and/or C++
• Hands-on experience developing software for real-time communications signaling and media protocols (e.g., SIP, RTP)
• Ability to methodically troubleshoot complex systems
• Excellent communication and organizational skills, with a strong sense of ownership

Technical Skills:

• Modern C++ (C++17+)
• RTP/SIP, audio codecs, SIP/SDP
• ASR/TTS integration
• AI APIs
• Cloud platforms (AWS, Azure, GCP)
• CI/CD
• Containers
• Site Reliability Engineering (SRE) principles
• AI/ML and Large Language Models (LLMs)

This role is hybrid and requires 3 days a week in office.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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