Software Engineer II (Backend / Fullstack)

Zendesk Group; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Leadership development

Mentorship opportunities

Work-life balance

Job summary

A leading tech company in Pune seeks a Software Engineer to develop backend and full-stack features that enhance change management across applications. Ideal candidates will have 4+ years of experience in Ruby on Rails, MySQL/Aurora, and building high-performance APIs. This role offers a collaborative environment, career growth opportunities, and a hybrid-friendly culture.

Qualifications

• 4+ years of professional experience in backend or full-stack software development.
• Experience with scalable data modeling and performance optimization.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Develop backend and full-stack features for Zendesk's ecosystem.
• Build scalable components, intuitive APIs, and seamless user experiences.
• Troubleshoot complex system issues and optimize performance.

Skills

Ruby on Rails

MySQL/Aurora

GraphQL

REST

microservices

DevOps

CI/CD pipelines

problem-solving

Tools

DataDog

Job description

**We are looking for a **Software Engineer** to join this team and contribute significantly to developing backend and full-stack features that power change management across the Zendesk ecosystem. You will work closely with product managers, designers, and senior engineers to build scalable components, intuitive APIs, and seamless user experiences. If you enjoy solving challenging technical problems, contributing to robust development processes, and building impactful enterprise tools, this is the role for you.*** **Proficiency in Ruby on Rails and relational databases such as MySQL/Aurora, with experience in scalable data modeling.*** **Experience building high-performance, scalable APIs using GraphQL and REST.*** ****Familiarity with software design principles** and patterns, including microservices, event-driven systems, and distributed computing.*** **Strong problem-solving skills, with the ability to troubleshoot complex system issues and optimize performance.*** **Experience with CI/CD pipelines, automated testing, and DevOps best practices.*** **Ability to work collaboratively in a cross-functional, fast-paced environment.*** **Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.******4+ years** of professional experience in backend or full-stack software development, with a focus on structured service modeling, request processing, or automation frameworks.*** **Experience working on enterprise service catalog platforms, ITSM solutions, or structured request management workflows.*** **Familiarity with service-oriented architectures and automation frameworks.*** **Experience working with observability tools (e.g., DataDog) and performance optimization methodologies.*** **Make a real impact. Your work will power thousands of businesses and millions of customer interactions worldwide.*** **Work with a top-tier engineering team, solving complex problems at a global scale.*** **Work on impactful projects. Help organizations model, automate, and streamline their internal service offerings.*** **Grow your career. We invest in leadership development, mentorship, and learning opportunities.*** **Enjoy flexibility. Hybrid-friendly culture with strong work-life balance.****Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please.**