Software Engineer II

Equifax; Pune District; Hybrid; INR 600.000 - 1.000.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Healthcare packages

Paid time off

Online learning platform

Zusammenfassung

Equifax is seeking capable software engineers to join a high-energy team focused on incident response, monitoring, and system reliability. You will work in a hybrid setup, handling Tier 2/3 issues, performing RCA, and collaborating with development teams to drive permanent improvements.

The role requires 2–5 years in IT support, strong Linux scripting skills, and experience with cloud platforms (AWS/Azure/GC) along with QA practices. Excellent communication is essential.

Qualifikationen

• Bachelor's degree or equivalent experience.
• 2–5 years of IT support experience.
• 2+ years of Linux scripting and troubleshooting within SLA.
• 2+ years of cloud-based solutions (AWS/Azure/GC).
• 2+ years of software testing and quality engineering practices.

Aufgaben

• Provide 24/7 rotational incident response and on-call support.
• Investigate, debug, and resolve Tier 2/3 issues with SLA adherence.
• Monitor microservices and Linux servers for performance and reliability.
• Perform RCA and drive permanent fixes across teams.
• Manage deployments, environment changes, and backups.
• Coordinate with core teams to escalate and close defects.
• Create and maintain runbooks and SOPs for incident resolution.

Kenntnisse

Linux scripting

Incident management

Cloud platforms

Software testing / QA

RESTful APIs / microservices

Communication

Ausbildung

Bachelor's degree or equivalent

Tools

Jira

ServiceNow

Jobbeschreibung

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology.

What you’ll do

• Rotational 24/7 Coverage: Provide dedicated hands‑on support and incident response in a 24/7 rotational shift environment (including night shifts, weekends, and on‑call rotations).
• Incident Management & Triage: Investigate, debug, and resolve Tier 2/Tier 3 technical issues, production tickets, and application anomalies reported in Jira/ServiceNow to ensure strict SLA compliance.
• Monitoring & System Health: Continuously monitor microservices, system integration flows, and Linux server environments to proactively identify performance bottlenecks and system failures.
• Root Cause Analysis (RCA): Perform deep‑dive log analysis and post‑incident root cause investigations for complex outages, driving permanent resolution items across engineering teams.
• Environment & Deployment Maintenance: Execute standard operational tasks including environment configuration changes, system updates, application deployments, file backups, and routine health checks.
• Escalation & Collaboration: Serve as the primary operational liaison to core development teams—escalating unresolvable software defects while driving cross‑team action items to completion.
• Runbooks & Documentation: Create and update technical documentation, system runbooks, and SOPs to streamline incident resolution and team onboarding.

What experience you need

• Bachelor's degree or equivalent experience
• Minimum 2 to 5 years of experience IT support
• 2+ years experience working with Linux scripting, troubleshooting, resolving issues within SLA.
• 2+ years of experience with cloud‑based solutions such as AWS, Azure, or Google Cloud Platform. Customer service oriented with good problem solving attitude
• 2+ years experience with software testing, performance, and quality engineering techniques and strategies

What could set you apart

• Linux/Unix Systems Expertise: Strong hands‑on experience navigating Linux/Unix environments, conducting log analysis, managing file permissions/processes, and utilizing system diagnostic tools.
• Scripting & Automation: Proficiency in shell scripting (Bash, Python) for log parsing, task automation, and routine operational maintenance.
• Database & Querying: Working knowledge of SQL queries to inspect backend data, verify data integrity, and diagnose database performance issues during incidents.
• Java & Code Inspection: Practical experience reading, understanding, and tracing Java applications to debug stack traces, identify logic issues, and isolate backend bugs during production incidents.
• Troubleshooting & Debugging: Strong analytical skills to trace errors across distributed systems, RESTful APIs, microservices, and network connections.
• Communication: Clear technical communication skills to relay system updates, incident reports, and feature demos to internal stakeholders.

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Primary Location:

IND-Pune-Equifax Analytics-PECIND-Trivandrum-Equifax Analytics-PEC

Function:

Function - Tech Dev and Client Services

Schedule:

Full time