Software Engineer, GenAI Engineering (AI/ML)

Pegasystems; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Bonus incentive

Employee equity

Global benefits

Job summary

Pega is hiring a Software Engineer for GenAI Engineering (AI/ML) in Bengaluru. You will design, build, and deploy GenAI services behind Pega Infinity and the AI Assistant, partnering with data scientists and product managers to ship scalable cloud-native solutions on AWS, GCP, and customer-hosted environments.

You will lead end-to-end model development, ML operations, and governance, ensuring quality, safety, and value with enterprise-scale deployments.

Qualifications

• BE or MTech in a relevant field.
• 2–4 years of relevant experience.
• Experience with Python and ML libraries.
• Experience with GenAI APIs and models.
• Proficient in collaboration tools (GitHub, CI/CD, DevOps).

Responsibilities

• Develop AI-based applications and algorithms.
• Design, test, and build software components for AI applications.
• Collaborate with data scientists on algorithm development.
• Create prototypes and proofs-of-concept for new ideas.
• Lead end-to-end model development, deployment, and monitoring.
• Partner with product managers to drive productization of ideas into shippable solutions.
• Communicate effectively with technical and non-technical audiences.

Skills

Python

ML libraries

LangChain

PyTorch

Scikit-learn

Langraph

Education

BE/M Tech

Tools

GitHub

CI/CD

DevOps

Job description

Software Engineer, GenAI Engineering (AI/ML)

As a member of one of the most innovative and fastest growing groups at Pega, you will work closely with talented engineers and product owners across the globe to build a highly scalable Software.

Picture Yourself at Pega:

Pega is changing the way the world builds software. Our goal is to be the no. 1 CRM SaaS company in the world. In this role, you will design, build and deploy the GenAI services and AI agents behind Pega Infinity and the Pega AI Assistant. That includes agent tools and MCP integrations, retrieval-augmented generation (RAG) and knowledge services, AI guardrails and governance, and agent observability. You'll lead features end to end, from problem framing to production, on cloud-native services that run securely at enterprise scale on AWS, GCP and customer-hosted environments.At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI enabled tools are used to enhance learning, improve engineering efficiency, and support better decision making across the cloud platform. We expect engineers to apply critical thinking to all AI generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy driven integration, and you will play an active role in that journey.

What You'll Do at Pega:

• Develop AI-based applications and algorithms.
• Design, test, and build software components for AI applications.
• Collaborate with data scientists on algorithm development.
• Create prototypes and proofs-of-concept for new ideas.
• Create state-of-the-art harness that powers Pega Agents
• Lead model development, implementation and deployment end-to-end including. ML operations. You will be driving problem formulation, modeling approach, implementation, testing, deployment and monitoring.
• Partner with product managers to drive productization of ideas into shippable solutions
• Communicate effectively with technical and non-technical audiences

Who You Are:

You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast-changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles. You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

What You've Accomplished:

• Advanced degree (BE/M Tech) in a relevant field with 2-4 years of relevant experience
• Proven experience with Python and ML libraries (e.g., langchain, langraph, scikit-learn, PyTorch)
• Experience in building end-to-end machine learning solutions
• Experience using, Generative AI APIs, Models
• Proficient in collaborative development tools and practices (GitHub, CI/CD, DevOps).
• Strong communication and project leadership abilities
• Teamwork and collaboration skills
• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

Meet Our Team:

As a member of one of the most innovative and fastest growing groups at Pega, you will work closely with talented engineers and product owners across the globe to build a highly scalable Software.

Picture Yourself at Pega:

Pega is changing the way the world builds software. Our goal is to be the no. 1 CRM SaaS company in the world. In this role, you will design, build and deploy the GenAI services and AI agents behind Pega Infinity and the Pega AI Assistant. That includes agent tools and MCP integrations, retrieval-augmented generation (RAG) and knowledge services, AI guardrails and governance, and agent observability. You'll lead features end to end, from problem framing to production, on cloud-native services that run securely at enterprise scale on AWS, GCP and customer-hosted environments.At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI enabled tools are used to enhance learning, improve engineering efficiency, and support better decision making across the cloud platform. We expect engineers to apply critical thinking to all AI generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy driven integration, and you will play an active role in that journey.

What You'll Do at Pega:

• Develop AI-based applications and algorithms.
• Design, test, and build software components for AI applications.
• Collaborate with data scientists on algorithm development.
• Create prototypes and proofs-of-concept for new ideas.
• Create state-of-the-art harness that powers Pega Agents
• Lead model development, implementation and deployment end-to-end including. ML operations. You will be driving problem formulation, modeling approach, implementation, testing, deployment and monitoring.
• Partner with product managers to drive productization of ideas into shippable solutions
• Communicate effectively with technical and non-technical audiences

Who You Are:

You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast-changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles. You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

What You've Accomplished:

• Advanced degree (BE/M Tech) in a relevant field with 2-4 years of relevant experience
• Proven experience with Python and ML libraries (e.g., langchain, langraph, scikit-learn, PyTorch)
• Experience in building end-to-end machine learning solutions
• Experience using, Generative AI APIs, Models
• Proficient in collaborative development tools and practices (GitHub, CI/CD, DevOps).
• Strong communication and project leadership abilities
• Teamwork and collaboration skills

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

Job ID: 24124

AI in Action – Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

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For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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