Systems Integration Specialist

NTT DATA North America; Chennai District; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Access to innovation centers

Employee development programs

Job summary

NTT DATA North America is seeking a Software Development Advisor for its Chennai location. The ideal candidate will have over 10 years of experience providing L2/L3 mainframe production support in a 24x7 SLA-driven environment, particularly within the Life Insurance domain.

Your responsibilities will include ensuring the stability and availability of mission-critical applications, performing incident triage, and supporting batch processing. Strong technical expertise and leadership skills are essential for this role.

Qualifications

• 10+ years of experience providing L2/L3 mainframe production support in a 24x7 environment.
• Proven expertise in batch operations support, including job monitoring, restsarts, and data corrections.
• Experience in Life Insurance domain strongly preferred.

Responsibilities

• Provide L2/L3 production support for mainframe insurance applications.
• Monitor daily and weekly batch cycle completions.
• Perform incident triage, prioritization, and resolution.

Skills

L2/L3 mainframe production support

Strong communication skills

Technical troubleshooting

Leadership during high-severity incidents

Tools

ServiceNow

Jira

Job description

Req ID: 374223

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Advisor to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Overview

Senior Mainframe Production Support Lead is responsible for ensuring 24x7 stability, availability, and operational excellence of Life Insurance applications running on a z/VSE mainframe platform. This role provides L2/L3 production support, leads incident triage and resolution, ensures SLA compliance, and supports critical batch and online insurance processes in a highly regulated, SLA-driven environment.

Responsibilities

• Provide L2/L3 production support for AIL mainframe insurance applications.
• Monitor and ensure successful completion of daily, weekly, and monthly batch cycles.
• Support batch cycle execution, including job monitoring, restarts, reruns, and data corrections.
• Perform abend analysis, issue resolution, and production recovery activities.
• Ensure end-to-end data flow, coordinating with upstream and downstream systems to confirm timely receipt and processing of production files.

Incident, Problem & Change Management

• Perform incident triage, prioritization, and assignment for production issues.
• Conduct in-depth incident analysis, troubleshooting, and resolution.
• Apply temporary or tactical fixes where required (without code changes) to restore service.
• Identify root causes and propose permanent fixes, coordinating with Application Build teams for code remediation.
• Manage incidents, problems, and changes using ServiceNow and Jira.
• Participate in change, release, and deployment activities, including post-implementation validation and production readiness checks.

Technical Analysis & SME Support

• Analyze and resolve production issues involving: Assembler, Easytrieve, COBOL, CICS, JCL, VSAM.
• Act as an Application SME, supporting L2.5 and Production Assurance teams with deep application and data knowledge.
• Work closely with Application Build teams, Production Assurance, Infrastructure/System Programmers, vendors, and business stakeholders.

Documentation & Continuous Improvement

• Maintain and enhance runbooks, SOPs, operational procedures, and knowledge articles.
• Identify opportunities for operational improvements, standardization, and risk reduction.
• Support audit, compliance, and operational reporting requirements.

On-Call & Production Coverage

• Participate in 24x7 on-call rotation supporting P1/P2 production incidents.
• Provide after-hours, weekend, and holiday support for critical batch processing and business events.
• Ensure rapid response, effective communication, and timely resolution during business-critical outages.

SLA & ITIL Management

• Ensure adherence to SLA targets for incident response and resolution.
• Track and manage incident aging, backlog trends, repeat issues, and RCA action items.
• Apply ITIL best practices across Incident, Problem, Change, and Release Management.
• Support SLA reporting, audits, and compliance activities.

Required Skills & Experience

• 10+ years of experience providing L2/L3 mainframe production support for mission-critical applications in a 24x7, SLA-driven environment.

Technical Proficiencies

• z/VSE and z/OS
• Assembler
• Easytrieve
• COBOL
• CICS
• JCL
• VSAM
• Proven expertise in batch operations support, including job monitoring, restarts, reruns, abend resolution, and data corrections.
• Experience using ITSM tools such as ServiceNow and Jira, with strong knowledge of ITIL-based Incident, Problem, Change, and Release Management processes.
• Life Insurance domain experience strongly preferred, particularly supporting Acquisition and Policy Administration systems.
• Demonstrated ability to perform deep technical troubleshooting, root cause analysis, and production recovery.
• Proven experience working under pressure during P1/P2 incidents, meeting strict SLA response and resolution targets.
• Strong communication and stakeholder coordination skills, including interaction with business users, vendors, infrastructure, and application teams.
• Strong ownership mindset with a focus on system stability, reliability, and business continuity.
• Demonstrated leadership capability to guide cross-functional teams during high-severity production incidents.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. We are a Global Top Employer with experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

We hire locally when possible to NTT DATA offices or client sites. Some roles may offer remote or hybrid work options, subject to client requirements. In-office attendance may be required for meetings or events based on business needs.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please contact us via the company contact page.

NTT DATA endeavors to make https://us.nttdata.com accessible to all users. For accessibility assistance or to contact us regarding the application process, please visit https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about application status. NTT DATA is an equal opportunity employer. For our EEO Policy Statement and Pay Transparency information, please refer to the provided links.