Software Consulting Engineer

Avaya; Pune District; Presencial; INR 2.500.000 - 4.500.000; Jornada completa

Descripción de la vacante

Avaya Inc. in Pune, India, seeks a highly experienced Software Consulting Engineer to design and build AI-enabled contact center channels with Go microservices and API-first principles.

Responsibilities include backend architecture, leadership in system design, and deploying containerized services using Docker/Kubernetes. Strong expertise in Go, Java, Node.js, and data streaming with Kafka is required.

Formación

• 12+ years of experience in architecting, designing, developing, deploying, and troubleshooting cloud API-based microservices (Cloud-Native and Hybrid) & Front End.
• 12+ years of core backend development.
• 5+ years in full-stack application development.
• 1+ years using AI SDLC concepts and agents for planning, testing and deployment.

Responsabilidades

• Backend Architecture & Solution Design for enterprise-scale microservices with high TPS and low latency.
• Technical Leadership & Collaboration within Agile/Scrum teams.
• Operations, debugging, and containerized deployments (Docker, Kubernetes, Helm).

Conocimientos

Go

Java

Node.js

Cloud API-based microservices

Educación

B.E. / B.Tech / M.Tech / M.C.A. in Computer Science or equivalent

Herramientas

Docker

Kubernetes

Helm

CI/CD pipelines

Grafana

Prometheus

Descripción del empleo

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Software Consulting Engineer

Location: Pune, IN

Requisition ID: 37794

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00194005

Job Family: Research and Development

Job Function: Software Engineering

About The Opportunity

Role Overview

Build high-performance AI-enabled contact center channels (Outbound) with enterprise-scale microservices and responsive frontends using API-first principles and leveraging AI SDLC.

Core Domain: Architect and implement Predictive, Progressive, and Preview outbound systems using Go microservices and API-first design.

Administration & Configuration: Develop management interfaces and services built on Node.js.

Full-Stack Autonomy & Deployment: Operate within a self-sufficient team covering end-to-end delivery; knowledge of Argo CD is a plus.

Operations & Observability: Provide customer support and troubleshooting using Grafana and telemetry tools.

Education & Qualification

B.E. / B.Tech / M.Tech / M.C.A. in Computer Science or equivalent.

Experience Requirements

Total Experience: 12+ years in architecting, designing, developing, deploying, and troubleshooting cloud API-based microservices (Cloud-Native and Hybrid) & Front End.

Backend Development: 12+ years of core backend development.

Full-Stack Experience: 5+ years in full-stack application development.

AI SDLC Experience: 1+ years using Agents & Skills to perform assessment, planning, implementation, testing, deployment, documentation, and troubleshooting.

Platform & DevOps Architecture (Optional): 2+ years of experience in platform/system architecture.

Responsibilities

Backend Architecture & Solution Design: Design, build, and deploy enterprise-scale microservices handling high TPS with ultra-low latency, high resiliency, scalability, observability, and serviceability.

Technical Leadership & Collaboration: Serve as a technical domain expert, lead system design decisions, review code, and collaborate in Agile/Scrum cross-functional teams.

Operations & Quality Assurance: Troubleshoot, debug, and resolve issues; manage containerized deployments (Docker, Kubernetes, Helm).

About The Requirement

Backend: Strong proficiency in Go, Java, Node.js

Data Streaming & Databases: Kafka, Redis, MariaDB, MySQL

Cloud & DevOps: Hands-on experience with Azure or GCP, Docker, Kubernetes, Helm, CI/CD pipelines, and continuous delivery patterns

AI Tools & Engineering: Advanced proficiency with AI coding assistants (Codex, Cursor, Claude), prompt engineering, Agentic-based development for planning, assessing, code generation, troubleshooting, and AI-assisted workflow optimization

Quality Focus: Static Analysis, Load & Performance Profiling & Tuning

Observability & Serviceability: Experience with Grafana/Prometheus, System Telemetry

Customer Care: Debugging & troubleshooting customer issues, root-cause analysis, production troubleshooting, and incident resolution

Domain Expertise

Strong domain background in Telecommunications or Contact Centers (Outbound Contact Center Preferred).

Experience

12+ Years of Experience

Education

Advance Degree preferred

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.