Software Architect II

UST Healthproof; Thiruvananthapuram, Chennai District, Ernakulam; On-site; INR 15,00,000 - 25,00,000; Full time

Job summary

A technology solutions provider is seeking a highly skilled Genesys Cloud Technical Architect in Thiruvananthapuram. In this role, you'll design and implement scalable Genesys Cloud CX solutions, lead the development team, and ensure successful integrations with enterprise systems. Ideal candidates have over 10 years in contact center technology and extensive experience with Genesys Cloud. Excellent communication and leadership skills are essential.

Qualifications

• 10+ years of experience in contact center technology design and implementation.
• 5+ years of experience with the application development lifecycle.
• 5+ years of hands-on experience implementing Genesys Cloud CX.

Responsibilities

• Design, develop, and implement scalable and secure Genesys Cloud CX solutions.
• Collaborate with stakeholders to understand business requirements.
• Lead the development team in building and deploying Genesys Cloud CX configurations.

Skills

Contact center technology design

Genesys Cloud CX expertise

Leadership and mentoring

Documentation skills

Excellent communication skills

Job description

Overview

Genesys Cloud Technical Architect HealthProof is seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX environment, ensuring it meets the evolving needs of our organization.

Responsibilities

• Design, develop, and implement scalable and secure Genesys Cloud CX solutions that meet the specific needs of our organization.
• Collaborate with stakeholders across various departments to understand business requirements and translate them into technical specifications.
• Lead the development team in building and deploying Genesys Cloud CX configurations, workflows, and automations.
• Conduct Proof-of-Concept (POC) demonstrations to showcase the capabilities of Genesys Cloud CX solutions.
• Manage integrations between Genesys Cloud CX and other enterprise systems.
• Document technical designs, configurations, and processes to ensure maintainability and knowledge transfer.
• Establish and maintain best practices for Genesys Cloud deployments within the organization.
• Stay up-to-date on the latest Genesys Cloud CX features and functionalities.
• Provide technical leadership and mentorship to the development team.

Required Qualifications

• 10+ years of experience in contact center technology design and implementation.
• 5+ years of experience with the application development lifecycle (Waterfall, Agile Scrum).
• 5+ years of hands-on experience implementing Genesys Cloud CX, with a strong understanding of its products, features, and architecture.
• Proven ability to design and develop Genesys Cloud architectures, applying best practices and translating them into use-case specific solutions.
• Leadership experience to manage and mentor a development team, acting as a technical subject matter expert for contact center cloud solutions.
• Ability to conduct Proof-of-Concept (POC) demonstrations showcasing the design of CCaaS business processes.
• Experience collaborating with stakeholders to translate business needs into user stories, including elicitation, analysis, and documentation.
• Expertise in contact center technologies, including IVR, CRM, WFO, etc., with the ability to research and identify optimal solutions.
• Proficiency in documenting business and system requirements, user stories, and design specifications.
• Design and oversee the overall Genesys Cloud architecture.
• Manage integrations with other business systems.
• Establish best practices and standards for Genesys Cloud deployments.
• Excellent communication and presentation skills.

Preferred Qualifications

• Experience with Avtex OneView and Salesforce Genesys Cloud adapter.
• Ability to foster and maintain strong client relationships.
• Business development and leadership skills.
• Experience working in a healthcare environment and understanding of HIPAA compliance.

Additional Information

In this role, you will:

• Design, develop, and implement scalable and secure Genesys Cloud CX solutions that meet the specific needs of our organization.
• Collaborate with stakeholders across various departments to understand business requirements and translate them into technical specifications.
• Lead the development team in building and deploying Genesys Cloud CX configurations, workflows, and automations.
• Conduct Proof-of-Concept (POC) demonstrations to showcase the capabilities of Genesys Cloud CX solutions.
• Manage integrations between Genesys Cloud CX and other enterprise systems.
• Document technical designs, configurations, and processes to ensure maintainability and knowledge transfer.
• Establish and maintain best practices for Genesys Cloud deployments within the organization.
• Stay up-to-date on the latest Genesys Cloud CX features and functionalities.
• Provide technical leadership and mentorship to the development team.