Soft Services Manager

303A Micron Semiconductor Technology India; Sanand; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

303A Micron Semiconductor Technology India is seeking a Soft Services Manager to lead workplace and facility support at the Sanand site in Gujarat. The role focuses on safe, compliant, efficient, and employee-centered operations, covering housekeeping, hospitality, waste management, landscaping and vendor performance.

You will drive continuous improvement, cost optimization, and sustainability while coordinating with security, operations, and stakeholders for flawless service delivery.

Qualifications

• Bachelor’s degree in Facilities Management, Hospitality, Engineering, Business Administration, or related field.
• 8+ years in Facilities Management, Soft Services, Hospitality or Workplace Operations in an MNC.
• Strong vendor management, operations and stakeholder coordination experience.
• Knowledge of workplace safety, compliance and best practices.

Responsibilities

• Lead housekeeping, janitorial, cleaning and hygiene services across the site.
• Oversee cafeteria, pantry, vending, landscaping and employee amenities.
• Collaborate with security on access control, safety and emergency plans.
• Drive waste management, sustainability programs and cost optimization.
• Manage soft service vendors, contracts, SLAs, KPIs and reviews.
• Support facility planning, layout changes and infrastructure projects.
• Apply AI to review costs, vendor proposals, and ensure drawings/specs compliance.
• Conduct audits to ensure Micron safety and environmental standards.
• Identify opportunities for process improvement and enhanced employee experience.
• Partner with internal stakeholders for seamless service delivery across the site.

Skills

Vendor management

Leadership

Communication

Stakeholder coordination

Problem solving

Operations oversight

Education

Bachelor’s degree in Facilities Management or related field

Job description

Soft Services Manager

Location: Sanand, Gujarat, India

The Soft Services Manager will lead workplace and facility support operations to ensure a safe, compliant, efficient, and employee-focused environment aligned with Micron standards. The role will oversee housekeeping, hospitality, waste management, landscaping, and vendor performance while driving operational excellence and continuous improvement initiatives.

Key Responsibilities

• Manage housekeeping, janitorial, deep cleaning, façade cleaning, and workplace hygiene services.
• Oversee cafeteria, pantry, vending machines, landscaping, indoor plants, and employee amenities.
• Collaborate closely with security team – operations, access control, emergency preparedness, and workplace safety initiatives.
• Drive waste management, recycling, pest control, and sustainability programs.
• Manage soft service vendors, contracts, SLAs, KPIs, and performance reviews.
• Support facility planning, workplace upgrades, layout changes, and infrastructure projects.
• Apply artificial intelligence to review project costs, vendor proposals, and ensure compliance with drawings, specifications, and schedules.
• Conduct audits and ensure compliance with Micron safety, environmental, and operational standards.
• Identify opportunities for process improvement, cost optimization, and enhanced employee experience.
• Partner with internal stakeholders to ensure seamless service delivery across the site.

Qualifications

• Bachelor’s degree in Facilities Management, Hospitality, Engineering, Business Administration, or a related field.
• 8+ years of experience in Facilities Management, Soft Services, Hospitality, or Workplace Operations in an MNC environment.
• Strong experience in vendor management, workplace operations, and stakeholder coordination.
• Knowledge of workplace safety, compliance requirements, and operational best practices.
• Strong leadership, communication, organizational, and problem‑solving skills.

Preferred Qualifications

• Experience in manufacturing, semiconductors, technology, or large corporate environments.
• Professional certification in Facilities or Workplace Management.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.