Soft Services Manager

Micron Technology, Inc; Ahmedabad District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Micron Technology, Inc. in Sanand, Gujarat, India, seeks a Soft Services Manager to lead facilities and workplace support, ensuring a safe, compliant, and employee-focused environment.

You will manage housekeeping, cafeteria operations, landscaping, waste management, and vendor performance while driving continuous improvement and cost optimization. The role collaborates with security and internal stakeholders to ensure seamless service delivery across the site, applying AI to review project

Qualifications

• Bachelor’s degree in Facilities Management, Hospitality, Engineering, Business Administration, or related field.
• 8+ years of experience in Facilities Management, Soft Services, Hospitality, or Workplace Operations in an MNC environment.
• Strong experience in vendor management, workplace operations, and stakeholder coordination.
• Knowledge of workplace safety, compliance requirements, and operational best practices.

Responsibilities

• Manage housekeeping, janitorial, deep cleaning, façade cleaning, and workplace hygiene services.
• Oversee cafeteria, pantry, vending machines, landscaping, indoor plants, and employee amenities.
• Collaborate with security – operations, access control, emergency preparedness, and safety initiatives.
• Drive waste management, recycling, pest control, and sustainability programs.
• Manage soft service vendors, contracts, SLAs, KPIs, and performance reviews.
• Support facility planning, workplace upgrades, layout changes, and infrastructure projects.
• Apply intelligence to review project costs, vendor proposals, and ensure compliance with drawings, specifications, and schedules.
• Conduct audits and ensure compliance with Micron safety, environmental, and operational standards.
• Identify opportunities for process improvement, cost optimization, and enhanced employee experience.
• Partner with internal stakeholders to ensure seamless service delivery across the site.

Skills

Facilities Management

Soft Services

Vendor management

Leadership

Stakeholder coordination

Workplace safety

Education

Bachelor’s degree

Job description

Soft Services Manager

Location: Sanand, Gujarat, India.

Position Summary

The Soft Services Manager will lead workplace and facility support operations to ensure a safe, compliant, efficient, and employee-focused environment aligned with Micron standards. The role will oversee housekeeping, hospitality, waste management, landscaping, and vendor performance while driving operational excellence and continuous improvement initiatives.

Key Responsibilities

• Manage housekeeping, janitorial, deep cleaning, façade cleaning, and workplace hygiene services.
• Oversee cafeteria, pantry, vending machines, landscaping, indoor plants, and employee amenities.
• Collaborate closely with the security team – operations, access control, emergency preparedness, and workplace safety initiatives.
• Drive waste management, recycling, pest control, and sustainability programs.
• Manage soft service vendors, contracts, SLAs, KPIs, and performance reviews.
• Support facility planning, workplace upgrades, layout changes, and infrastructure projects.
• Apply artificial intelligence to review project costs, vendor proposals, and ensure compliance with drawings, specifications, and schedules.
• Conduct audits and ensure compliance with Micron safety, environmental, and operational standards.
• Identify opportunities for process improvement, cost optimization, and enhanced employee experience.
• Partner with internal stakeholders to ensure seamless service delivery across the site.

Qualifications

• Bachelor’s degree in Facilities Management, Hospitality, Engineering, Business Administration, or a related field.
• 8+ years of experience in Facilities Management, Soft Services, Hospitality, or Workplace Operations in an MNC environment.
• Strong experience in vendor management, workplace operations, and stakeholder coordination.
• Knowledge of workplace safety, compliance requirements, and operational best practices.
• Strong leadership, communication, organizational, and problem‑solving skills.

Preferred Qualifications

• Experience in manufacturing, semiconductors, technology, or large corporate environments.

Benefits

Micron benefits are designed to help employees stay well, provide peace of mind, and help prepare for the future. We offer a choice of medical, dental, and vision plans in all locations, enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect income if you are unable to work due to illness or injury, and paid family leave. Additional benefits include a robust paid time‑off program and paid holidays.

EEO Statement

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.