Soft Service Manager

Micron Technology; Gujarat; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Micron Technology in India invites a Senior Soft Services Manager to lead workplace and facility support operations, ensuring safety, compliance and employee focus across housekeeping, hospitality, waste management, landscaping, transport, dormitory, food services and vendor performance.

You will drive continuous improvement, manage SLAs and contracts, partner with security, EH&S and site leadership, and apply cost-conscious planning while enhancing the employee experience.

Qualifications

• Bachelor's degree in Facilities Management or related field.
• 12–15+ years in Facilities Management, Soft Services, Hospitality, or Workplace Operations in MNC environment.
• Strong leadership and problem-solving skills.
• Knowledge of workplace safety, compliance requirements, and operational best practices.

Responsibilities

• Manage housekeeping, janitorial, deep cleaning, façade cleaning, and workplace hygiene services.
• Manage Transportation for employees, visitors as required.
• Oversee cafeteria, pantry, vending machines, landscaping, indoor plants, and employee amenities.
• Manage Dormitory for employees as required.
• Manage Environmental Health Service such as Mosquito management.
• Closely work with security team - operations, access control, emergency preparedness, and workplace safety initiatives.
• Drive waste management, recycling, pest control, and sustainability programs.
• Manage soft service vendors, contracts, SLAs, KPIs, and performance reviews.
• Support facility planning, workplace upgrades, layout changes, and infrastructure projects.
• Applying AI to review project costs, vendor proposals, and ensure compliance with drawings, specifications, and schedules.
• Conduct audits and ensure compliance with Micron safety, environmental, and operational standards.
• Identify opportunities for process improvement, cost optimization, and enhanced employee experience.
• Partner with internal stakeholders to ensure seamless service delivery across the site.

Skills

Vendor management

Stakeholder coordination

Operations leadership

Budget optimization

Safety compliance

Education

Bachelor’s degree in Facilities Management, Hospitality, Engineering, Business Administration, or a related field

Job description

Soft Service Manager

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The Soft Services Manager will lead workplace and facility support operations to ensure a safe, compliant, efficient, and employee-focused environment aligned with Micron standards. The role will oversee housekeeping, hospitality, waste management, landscaping, transportation, Dormitory, Permits, Food and Canteen Services and vendor performance while driving operational excellence and continuous improvement initiatives.

Key Responsibilities

• Manage housekeeping, janitorial, deep cleaning, façade cleaning, and workplace hygiene services.
• Manage Transportation for employees, visitors as required
• Oversee cafeteria, pantry, vending Machines, landscaping, indoor plants, and employee amenities.
• Manage Dormitory for employees as required
• Manage Environmental Health Service such as Mosquito management
• Closely work with security team - operations, access control, emergency preparedness, and workplace safety initiatives.
• Drive waste management, recycling, pest control, and sustainability programs.
• Manage soft service vendors, contracts, SLAs, KPIs, and performance reviews.
• Support facility planning, workplace upgrades, layout changes, and infrastructure projects.
• Applying artificial intelligence to review project costs, vendor proposals, and ensure compliance with drawings, specifications, and schedules.
• Conduct audits and ensure compliance with Micron safety, environmental, and operational standards.
• Identify opportunities for process improvement, cost optimization, and enhanced employee experience.
• Partner with internal stakeholders to ensure seamless service delivery across the site.

Qualifications

• Bachelor’s degree in Facilities Management, Hospitality, Engineering, Business Administration, or a related field.
• 12-15+ years of experience in Facilities Management, Soft Services, Hospitality, or Workplace Operations in MNC environment.
• Strong experience in vendor management, workplace operations, and stakeholder coordination.
• Knowledge of workplace safety, compliance requirements, and operational best practices.
• Strong leadership, communication, organizational, and problem-solving skills.

Preferred Qualifications

• Experience in manufacturing, semiconductors, technology, or large corporate environments.
• Professional certification in Facilities or Workplace Management is preferred.

Job Profile(s):

Facilities Engineer Manager 1

Relocation level: (TBD)

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth.

Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.

We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.

Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.

Additionally, Micron benefits include a robust paid time-off program and paid holidays.

For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.