Société Générale Looking for Analyst – L1 – IT support at Chennai, Tamil Nadu

Société Générale; Chennai; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

An established industry player is seeking a Tools Provisioning Officer to manage access for local teams. This role involves coordinating with managers, processing access requests, and providing user support. The ideal candidate will possess excellent organizational and communication skills, along with proficiency in French. Join a diverse and inclusive environment where your contributions can make a significant impact. Be part of a team that values innovation, collaboration, and personal growth, while also engaging in meaningful community actions.

Qualifications

• Manage tools access for local teams providing services to GTPS.
• Excellent organizational and communication skills required.

Responsibilities

• Process and analyze access requests on various tools.
• Provide level 1 help-desk assistance on incidents.

Skills

Organizational Skills

Communication Skills

Problem Solving

Listening Skills

French Proficiency

Ability to Work in International Environment

Tools

Gershwin

Pulsar

OSMA

Arpege

MAIA

Job description

Responsibilities

• Declare the staff in the different tools (e.g. Gershwin, Pulsar…)
• Process and analyse the access requests on the perimeters Arpege, MAIA…
• Manage the tools accesses in some business applications
• Provide assistance to users as a level 1 help-desk on habilitations incidents
• Accompany managers on the application OSMA
• Process and follow-up the claims, and escalate when needed
• Manage the requests related to new rights/new applications by liaising with OSMA team
• Coordinate publication of global reporting to IT Management
• Ensure the operational controls and related permanent controls

Profile Required

As a tools provisioning officer, your main mission is to manage (allocate and revoke) the tools access for the local teams providing services to GTPS (GFL, OPE…) and be a transversal actor who collaborates with local managers and operational staff.

Excellent organizational and communication skills

Strong ability to process requests and solve claims in a timely manner

Strong ability to attentive listening and proactive proposal

French proficiency

Ability to work in an international environment.

Why Join Us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business Insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still Hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 230000AF

Entity: SG Global Solution Centre

Starting Date: 2023/01/23

Publication Date: 2023/01/09