Social Listening Analyst

Astrazeneca India Private Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

AstraZeneca is seeking an Associate/Analyst - Social Listening to transform real-time social conversations into decisions that influence content, media, and reputation. You will collaborate with teams in Chennai to power data-driven storytelling that informs strategy across the enterprise.

Role focuses on building insights, dashboards, and deliverables while ensuring compliance and high accuracy. This position requires 2–6 years of experience, strong communication, and proficiency in MS Office.

Qualifications

• 2–6 years of experience in social listening/analytics.

Responsibilities

• Translate business questions into social listening objectives and measures.
• Build, test, and refine keywords, operators, and filters for data capture.
• Pull and interpret data on volume, sentiment, drivers, and influencers.
• Provide clear recommendations guiding content, media, and event strategies.
• Create PowerPoint, newsletters, and Excel deliverables translating analysis into a story.
• Configure tool dashboards to track key indicators for stakeholders.
• Adhere to SOPs and compliance policies and deliver error-free outputs.
• Proactively improve queries and processes to raise accuracy and insight depth.
• Collaborate with marketing, communications, and analytics teams to ensure timely insights.

Skills

Social listening

Data storytelling

MS Office (Excel, PowerPoint)

Communication

Project management

Attention to detail

Multi-project handling

Stakeholder collaboration

Social media comprehension

Education

Bachelor’s degree in any stream or Pharma

MPharm (Pharmacology preferred)

MBA

Tools

MS Office Suite (Excel, PowerPoint)

Job description

Associate / Analyst - Social Listening Job Title: Associate / Analyst - Social Listening GCL: C2 / C3

Introduction to role: Are you prepared to transform real-time social conversations into decisions that build how we reach patients and paCollaborate with us in Chennai to power data-driven storytelling that influences content, media, and reputation across our ent erprise.

Accountabilities:

• Insight Framework Definition: Translate business questions into precise social listening objectives, topics, and measures that focus analysis on what drives impact.


• Query Architecture: Build, test, and refine keywords, operators, and filters to ensure high-quality data capture and accurate mention classification.


• Analytics and Interpretation: Pull and interpret data on volume, sentiment, conversation drivers, and influencers; separate noise from signal and quantify what matters.


• Decision Enablement: Provide clear recommendations that guide content, media, and event strategies; advise on optimizations and next actions.


• Reporting and Storytelling: Create PowerPoint, newsletter, and Excel deliverables that translate analysis into a concise story with charts, tables, and infographics.


• Dashboarding: Configure tool dashboards that track key indicators and make performance visible to stakeholders.


• Quality and Compliance: Adhere to global social listening standard operating procedures and compliance policies; deliver error-free outputs.


• Continuous Improvement: Proactively improve queries, definitions, and processes to raise accuracy and insight depth by the end of each reporting period.


• Stakeholder Collaboration: Partner with marketing, communications, and analytics colleagues to ensure insights are timely, relevant, and used.

Essential Skills/Experience:

• 2–6 years of experience.


• Bachelor’s degree in any stream or Pharma, or MPharm (Pharmacology preferred) or MBA.


• Excellent written and verbal communication skills and proven ability to transform data into a concise, yet compelling story.


• Ability to synthesize information and produce insightful and accurate analysis and recommendations.


• Highly organized and impeccable attention to detail.


• Able to handle multiple projects simultaneously and deliver accurate reports without grammatical or data errors.


• Strong sense of responsibility, takes ownership, self-starter and proactive attitude.


• Good mix of technical understanding, business sense, managerial/connecting and interpersonal skills.


• Strong familiarity and understanding of social media platforms such as Facebook, Twitter, Blogs, Forums, Instagram and Tumblr.


• Comfortable with MS Office Suite including Excel, PowerPoint.

Desirable Skills/Experience:

• Pharmaceutical and social listening experience is good to have.


• Experience configuring and using enterprise social listening tools and dashboards.


• Exposure to compliance-led environments and highly regulated categories.


• Experience collaborating with cross-functional partners across marketing, communications, and analytics.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:

Here, your analysis fuels decisions that accelerate our mission to bring medicines to those who need them. You will work with cutting-edge tools alongside people who move quickly, ask bold questions, and value kindness alongside ambition. We empower you to take ownership, make quick decisions, and learn across a global network—turning complex data into practical solutions through predictive analytics, smart automation, and collaborative problem-solving. Your voice will be heard, your curiosity encouraged, and your work directly help our teams act faster and achieve more for patients.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work is.

We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.