Soc Operator

Jaguar Security Services; Mumbai, Navi Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Jaguar Security Services invites applications for CCTV monitoring and audits within its security operations. The role focuses on classifying cameras by criticality, monitoring high priority feeds 24/7, and maintaining logs of uptime, faults and maintenance actions.

The operator will handle access control alarms, incident reporting, and MIS generation, ensuring timely escalations and documentation across shifts while adhering to security protocols.

Qualifications

• Graduate with good verbal and written communication.
• Minimum 2 years in Security Control Room / Security Control Centre Operations.
• Ability to operate in a security environment.

Responsibilities

• Monitor CCTV and access control alarms by priority.
• Prepare daily, weekly, and monthly MIS reports.
• Log incidents with time, location, and responders.
• Coordinate resources per escalation matrix.
• Maintain records and asset health checks.

Skills

Verbal communication

English

Hindi

Marathi

Education

Graduate degree

Job description

CCTV monitoring & audits

• SOC operator will segregate the total number of CCTVs into different levels categories basis the criticality. The segregation will be as follows: High Critical, Critical, Medium Critical, Low Critical
• All categorised cameras will be created on the CCTV platform for easy access and for quick display. Critical cameras will be monitored on the SOC screen 24*7. All cameras to be displayed tab wise starting from highly critical cameras. Other zone cameras will be monitored in each one/two hour.
• CCTV operator will keep the record of the activities/ works in progress in the site and will monitor the same in view of security and safety measures. Same will be monitored and SOC operator will deploy respective floor guard to take the rounds and report the status of the workers and work.
• All CCTV cameras uptime to be monitored on daily basis and any defunct of CCTV cameras to be logged, escalated and record to be maintained by Operator. These issues to be followed up with respective team closure to be done timely and RCA (Root Cause Analysis) to be obtained from the facility team.
• All CCTVs status will be audited on fortnightly by the CCTV operators with the parameter of checking the previous recordings, cleanliness of the lance, Angles, illuminations and obstruction.
• Keep a track on PPM activity and update the Security Manager with the progress status and discrepancies if any
• CCTV operators will undergo thorough CCTV platform training and frequent refresher training to update the skills.

Access Control of the Site.

• Providing access authorization to the employees/ workers according to the approvals from the authorised signatory.
• All alarms to be acknowledged on real time basis and reason to be logged for Medium and Low within 300 seconds. Reason for High and Critical Alarms to be logged within 120 seconds.
• All alarms to be segregated according to the criticality of the alarms.
• Daily checking the uptime of the Access control devices and report to be logged. Any discrepancy in the access control devices to be escalated as per the matrix and same ticket/ record to be logged.
• All Access Control devices record to be maintained in an excel format. Health check-up record to be prepared of the devices.
• Access control operator to undergo thorough training and refresher training.
• Access Log backs to be checked and same to be updated to DC Lead.

CCTV and Access Control alarm/event to be monitoring

• Operators to monitor the alarms/ events of the access control system and CCTV system, and address the issue according to the criticality of the alarms.
• All alarm related to CCTV and Access Control to be logged and appraised to next authority for further actions.

Incident handling and reporting

• CCTV operator will handle any emergency calls and incidents day to day basis.
• He will allocate resources according to the incident site and inform it to higher authority according to the escalation matrix.
• All incident to be logged in details along with the time, name, date and locations.
• All visit records to be kept in SOC by operator and publish the upcoming visit records to next authority.
• Incident record to be kept in a separate folder according to the segregation of types of incidents.
• Incident to be shared to respective authority over telephone or by text message /Whatsapp.
• One hour wally talky report to be obtained from all posts, all call sign to be followed during the conversation.

MIS

• Operator to prepare the daily, weekly and monthly reports as per the prescribed dates and to be shared timely.
• All reports to be prepared according to the standard formats implemented by the organization.
• All logbook, registers to be updated regularly and same to be kept in store after the finishing of the register as per the document retention timeline.
• Policy and procedures of the SOC and Security department to be kept at SOC.
• Audit reports, Assets reports to be updated and kept in SOC by Operator.
• Emergency contact list, Escalation matrix, Daily Deployment data, Phone numbers of local authority and emergency services to be displayed in SOC.
• CCTV and access control observation and action reports to be shared with Supervisor and DC manager.

Security asset allocation and muster of the assets.

• SOC operator to allocate the security assets like HHMD, Emergency lights, VHF radio sets including all security equipment to all Posts.
• Operator to keep a record of the allocated assets and equipment for audit purpose.
• Timely update of defunct and damage assets to be updated and same to be shared to next higher authority.
• Health checks up of the assets to be prepared and share to supervisor and DC manager timely for repair and procurement.

Eligibility criteria:

• Must be Graduate
• Good command on verbal and communication skills (English/ Hindi/ Marathi).
• Must have minimum 2 years in Security Control Room / Security Control Centre Operations.