Soc Operator

VDart Software Services; Gurugram District; On-site; INR 420,000 - 620,000; Full time

Job summary

VDart Software Services is seeking a Security Operations Center (SOC) operator to monitor, triage, and coordinate responses to security incidents in real time. You will intake incidents from multiple channels, document actions, and provide timely updates during ongoing events.

The ideal candidate has at least 1 year of experience in security operations, familiarity with SOC environments, and strong written and verbal communication skills in English and local language.

Qualifications

• 1 year of experience in security operations, monitoring, dispatch, emergency coordination, or a related operational role.
• Experience working in a Security Operations Center (SOC), Regional SOC (RSOC), or comparable 24/7 operations environment.
• Demonstrated ability to follow established procedures and escalation protocols in timesensitive situations.
• Proficiency of the local language of the country where the monitoring center is located and English (written and verbal) is required for SOC operator roles globally to ensure consistent communication.
• Ability to operate across enterprise security monitoring platforms, video analytics, access control and incident management systems to validate, triage, and document alerts.
• Successful completion of enterprise background screening and any additional vetting required to access corporate security systems.
• Strong written and verbal communication skills suited to operational documentation and coordination.
• High attention to detail and accuracy when handling security-related or safety-impacting information.
• Proven ability to work effectively in a fast-paced, shift-based environment.

Responsibilities

• Monitor enterprise physical security systems, alarms, and operational dashboards to identify potential security incidents in real time.
• Serve as a primary intake point for security incidents received via phone, email, alarms, or system notifications.
• Triage security events using established procedures to determine priority, required response actions, and escalation level.
• Accurately document incidents, actions taken, and outcomes in designated incident management or case tracking systems.
• Maintain awareness of active incidents and provide timely updates during event progression.
• Respond to emergency alerts and safety activations (e.g., panic alerts) and initiate appropriate response coordination.
• Participate in structured shift handovers to ensure continuity of situational awareness and incident ownership.
• Escalate incidents that exceed defined thresholds or fall outside standard procedures to senior operators or leadership.
• Adhere to enterprise security policies, governance standards, and confidentiality requirements.

Skills

Security monitoring

Incident triage

Escalation procedures

Communication

Shift-based work

Tools

Video analytics

Access control systems

Incident management systems

Job description

Primary Responsibilities

• Monitor enterprise physical security systems, alarms, and operational dashboards to identify potential security incidents in real time.
• Serve as a primary intake point for security incidents received via phone, email, alarms, or system notifications.
• Triage security events using established procedures to determine priority, required response actions, and escalation level.
• Accurately document incidents, actions taken, and outcomes in designated incident management or case tracking systems.
• Maintain awareness of active incidents and provide timely updates during event progression.
• Respond to emergency alerts and safety activations (e.g., panic alerts) and initiate appropriate response coordination.
• Participate in structured shift handovers to ensure continuity of situational awareness and incident ownership.
• Escalate incidents that exceed defined thresholds or fall outside standard procedures to senior operators or leadership.
• Adhere to enterprise security policies, governance standards, and confidentiality requirements.

Preferred candidate profile

• 1 year of experience in security operations, monitoring, dispatch, emergency coordination, or a related operational role.
• Experience working in a Security Operations Center (SOC), Regional SOC (RSOC), or comparable 24/7 operations environment.
• Demonstrated ability to follow established procedures and escalation protocols in timesensitive situations.
• Proficiency of the local language of the country were monitoring center is located and English (written and verbal) is required for SOC operator roles globally to ensure consistent communication.
• Ability to operate concurrently across enterprise security monitoring platforms, video analytics, access control and incident management systems to validate, triage, and document alerts.
• Successful completion of enterprise background screening, and any additional vetting required to access corporate security systems.
• Strong written and verbal communication skills suited to operational documentation and coordination.
• High attention to detail and accuracy when handling securityrelated or safetyimpacting information.
• Proven ability to work effectively in a fastpaced, shiftbased environment.