SOC Lead, Professional Services Delivery Engineer IV - IN

UK - Rackspace Ltd.; India; Remote; INR 450,000 - 1,200,000; Full time

Job summary

Rackspace Technology is seeking a Security Lead for security Operations within Rackspace Cyber Defence. You will lead a multi-disciplinary SOC team, drive threat hunting, incident response, and cloud security monitoring across Azure, AWS, and GCP, while ensuring compliance and customer service excellence.

You will mentor analysts, manage escalations, develop use cases and dashboards, and coordinate with clients to deliver proactive, risk-based security services in a 24x7 MSSP environment.

Qualifications

• Experience leading a Security Operations team in an MSSP environment.
• Proven ability to manage incident detection, investigation and escalation.
• Experience administering security platforms (Microsoft Sentinel, Elastic SIEM).

Responsibilities

• Lead SOC operations in a multi-customer MSSP environment.
• Oversee incident detection, investigation and escalation processes.
• Drive threat hunting, incident response and governance activities.
• Develop security use cases, dashboards, and automation workflows.
• Mentor SOC analysts and engineers; manage customer engagements and SLAs.

Skills

Team leadership

Security operations

Threat hunting

Incident response

Education

Bachelor's degree in CS or related field

Certifications: SC-100, SC-200, AZ-500

Tools

Azure Security Center

Microsoft Sentinel

Elastic Security SIEM

Cloud security monitoring (Azure/AWS/GCP)

CrowdStrike / Defender for Endpoint

Job description

About Rackspace Cyber Defence

Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence-driven security services. Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud, and multi-cloud workloads. Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric, fully integrated 24x7x365 cyber defense capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats. Our mission is to help our customers: Proactively detect and respond to cyber-attacks – 24x7x365. Defend against new and emerging risks that impact their business. Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments. Reduce their exposure to risks that impact their identity and brand. Develop operational resilience. Maintain compliance with legal, regulatory and compliance obligations.

What we’re looking for

To support our continued success and deliver a Fanatical Experience to our customers, Rackspace Cyber Defence is looking for a Security Lead for security Operations. This role is particularly well-suited to a self-starting, experienced, and motivated Security Lead, who is commercially aware, service-oriented, and has a proven record of accomplishment in delivering and managing a security operations centre (SOC.) The Security Lead will be the face of Rackspace’s security services and responsible for the leadership and management of a multi-disciplinary security operations centre (SOC) that serve Rackspace Cyber Defence customers. SOC Lead to oversee Security Operations Centre (SOC) activities within an MSSP environment. The ideal candidate will be responsible for leading security operations, threat hunting, incident response, Microsoft Sentinel administration, cloud security monitoring, compliance audits, documentation management, and team development. Support and Implement cloud security monitoring across Azure, AWS, and GCP.

Key Accountabilities

Lead SOC operations in an MSSP environment. (Microsoft Sentinel) Manage incident detection, investigation, response, and escalation. Conduct proactive threat hunting and detection engineering. Administer and optimize Microsoft Sentinel and Elastic Security SIEM platforms. Design and manage Elastic Cloud Serverless SIEM deployments and integrations. Develop security use cases, dashboards, alerts, and automation workflows. Maintain SOC documentation, playbooks, SOPs, and reports. Support cloud security monitoring across Azure, AWS, and GCP. Drive AI-enabled security initiatives and operational improvements. Support security audits, compliance, and governance activities. Lead and mentor SOC analysts and engineers. Manage customer engagements, service delivery, and SLA compliance. Critical Incident Handling (P1) & Closure and Deep investigation and analysis of critical security incidents. Post-breach forensic incident analysis reporting and Advanced threat hunting. Develop custom dashboards and reporting templates and Develop complex to customer-specific use cases. Threat Hunting & Detection Engineering: Develop use cases and detection rules based on emerging threats and attack techniques and perform analysis and map threats to MITRE ATT&CK framework. AI & Security Automation: Implement automation and orchestration work flows to improve SOC efficiency. Compliance, Audit & Governance Ensure compliance with ISO 27001, SOC 2, PCI-DSS, NIST, CIS Controls, and other regulatory requirements.

Skills & Experience

• Experience of leading a team of Security Operations analysts and Engineers.
• Experience of working in MSSP in multi-customer environment.
• Experience of working in large-scale, public cloud environments and using cloud-native security monitoring tools such as:
• Azure Security Centre and Microsoft Sentinel Vulnerability Management: Qualys, Microsoft Defender.
• Endpoint Management: CrowdStrike and Microsoft Defender for Point.
• GCP Security Command Centre, Chronical.
• AWS Security Hub including AWS Guard Duty Experience with Microsoft Defender XDR suite.
• A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.
• An individual who shows a willingness to go above and beyond in delighting the customer.
• A good communicator who can explain security concepts to both technical and nontechnical audiences.

Preferred Certifications

• Microsoft Certified: Cybersecurity Architect Expert (SC-100)
• Microsoft Certified: Security Operations Analyst (SC-200)
• AZ-500: Azure Security Engineer

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience. More on Rackspace Technology

Embrace Technology. Empower Customers. Deliver the Future. Excellence: We’re an accountable, disciplined, high-performing company with proven results. Customer-driven: We’re proactive, collaborative and committed to success for our customers. Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions. Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey. Compassion: We’re one team, doing the right thing for our customers, communities and each other. We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field. Could that be you?

and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

If you have a disability or special need that requires accommodation, please let us know.