SOC Engineer, Security Services

Premier Inn Hotels LLC (UAE); Bengaluru South; In loco; INR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

VentureSoft Global, Inc. in Bangalore South, India is seeking a Data Analytics & Security Incident Monitor. The role focuses on alert management, incident qualification, and collaboration with SOC analysts to safeguard digital assets.

You will collect logs, analyze data from ticketing systems, generate periodic reports from SIEM, and ensure ticket quality to drive timely resolutions and continuous improvement.

Mansioni

• Acknowledge, analyze and validate incidents triggered from correlated events through SIEM platform
• Acknowledge, analyze and validate incidents received through reporting tools/mechanisms such as ticketing systems, phone, email
• Collection of necessary logs that could help in the incident containment and security investigation
• Escalate validated and flagged incidents to SOC Analyst
• Track and update incidents and requests based on incident findings and priority
• Proper logging of Change Requests and RootCause Analysis in the ITSM ticketing system
• Generate weekly/monthly reports from SIEM platform
• Data Analytics: extract and sort data from the support ticketing system
• Data Analytics: analyze data using various methods and tabulate results
• Data Analytics: identify outliers and provide recommendations to optimize support
• Data Analytics: report the analyzed data to relevant stakeholders
• Quality: ensure tickets are complete in content
• Quality: ensure tickets are profiled correctly for data analysis
• Quality: provide recommendations to improve ticket quality

Descrizione del lavoro

Bangalore South, India | Posted on 01/03/2025

VentureSoft Global, Inc. is a technology services company specializing in software development and IT consulting. We offer a range of services including custom software development, mobile app development, cloud solutions, Data, AI/ML Engineering and digital transformation services. The company prides itself on delivering innovative and tailored solutions to help businesses optimize their operations and stay competitive in the digital landscape.

Job Description

The primary function of this role is to monitor the analytics tools and perform alert management and initial incident qualification. The responsibilities range frommonitoring, reporting and escalating incidents to SoC Analysts.

Key Responsibilities

• Acknowledge, analyze and validate incidents triggered from correlated events through SIEM platform
• Acknowledge, analyze and validate incidents received through reporting tools/mechanismssuch as ticketing systems, phone, email...
• Collection of necessary logs that could help inthe incident containment and security investigation
• Escalate validated and flagged incidents to SOC Analyst
• Track and update incidents and requests based on incident findings and priority
• Proper logging of Change Requests and RootCause Analysis in the ITSM ticketing system
• Generate weekly/monthly reports from SIEM platform

Data Analytics

• to ensure that all the data is extracted and sorted from the support ticketing system
• to ensure that data is analyzed using various methods and tabulated
• to ensure that the outliers are identified, and necessary recommendations are made to help optimize the support
• to reportthe analyzed data to the relevant stake holders.
  

Quality

• to ensure that the support tickets are complete in terms of content
• to ensure that the support tickets are profiled correctly for data analysis.
• to ensure the necessary recommendations are made to improve the quality of tickets