SOC Engineer, Security Services

Premier Inn Hotels LLC (UAE); Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A technology services company in Bangalore is seeking a candidate to monitor analytics tools and manage incidents. The role includes validating incidents, collecting necessary logs for investigations, and generating reports. Candidates will ensure quality data input in systems and provide recommendations to improve ticket quality. Ideal for those skilled in incident management and data analysis, this position offers a pivotal role in a dynamic IT environment.

Qualifications

• Acknowledge, analyze and validate incidents triggered from correlated events through SIEM platform.
• Acknowledge, analyze and validate incidents received through reporting tools/mechanisms such as ticketing systems, phone, email.
• Collection of necessary logs that could help in the incident containment and security investigation.
• Escalate validated and flagged incidents to SOC Analyst.

Responsibilities

• Monitor analytics tools and perform incident qualification.
• Acknowledge and validate incidents through various platforms.
• Collect logs for incident containment and security investigations.
• Escalate flagged incidents to SOC Analysts.
• Track incidents based on findings and prioritize updates.
• Log Change Requests and Root Cause Analysis in ITSM.
• Generate reports from SIEM platform.

Skills

SIEM

Incident management

Data analysis

Reporting

Security monitoring

Tools

SIEM platform

ITSM ticketing system

Job description

Bangalore South, India | Posted on 01/03/2025

VentureSoft Global, Inc. is a technology services company specializing in software development and IT consulting. We offer a range of services including custom software development, mobile app development, cloud solutions, Data, AI/ML Engineering and digital transformation services. The company prides itself on delivering innovative and tailored solutions to help businesses optimize their operations and stay competitive in the digital landscape.

Job Description

The primary function of this role is to monitor the analytics tools and perform alert management and initial incident qualification. The responsibilities range from monitoring, reporting and escalating incidents to SoC Analysts.

Key Responsibilities

• Acknowledge, analyze and validate incidents triggered from correlated events through SIEM platform
• Acknowledge, analyze and validate incidents received through reporting tools/mechanisms such as ticketing systems, phone, email….
• Collection of necessary logs that could help in the incident containment and security investigation
• Escalate validated and flagged incidents to SOC Analyst
• Track and update incidents and requests based on incident findings and priority
• Proper logging of Change Requests and RootCause Analysis in the ITSM ticketing system
• Generate weekly/monthly reports from SIEM platform

Data Analytics

• to ensure that all the data is extracted and sorted from the support ticketing system
• to ensure that data is analyzed using various methods and tabulated
• to ensure that the outliers are identified, and necessary recommendations are made to help optimize the support
• to report the analyzed data to the relevant stake holders.

Quality

• to ensure that the support tickets are complete in terms of content
• to ensure that the support tickets are profiled correctly for data analysis.
• to ensure the necessary recommendations are made to improve the quality of tickets