SOC Engineer, Security Services

Premier Inn Hotels LLC (UAE)

Bengaluru

In loco

INR 600.000 - 1.200.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

A technology services company in Bangalore is seeking a candidate to monitor analytics tools and manage incidents. The role includes validating incidents, collecting necessary logs for investigations, and generating reports. Candidates will ensure quality data input in systems and provide recommendations to improve ticket quality. Ideal for those skilled in incident management and data analysis, this position offers a pivotal role in a dynamic IT environment.

Competenze

Acknowledge, analyze and validate incidents triggered from correlated events through SIEM platform.
Acknowledge, analyze and validate incidents received through reporting tools/mechanisms such as ticketing systems, phone, email.
Collection of necessary logs that could help in the incident containment and security investigation.
Escalate validated and flagged incidents to SOC Analyst.

Mansioni

Monitor analytics tools and perform incident qualification.
Acknowledge and validate incidents through various platforms.
Collect logs for incident containment and security investigations.
Escalate flagged incidents to SOC Analysts.
Track incidents based on findings and prioritize updates.
Log Change Requests and Root Cause Analysis in ITSM.
Generate reports from SIEM platform.

Conoscenze

SIEM

Incident management

Data analysis

Reporting

Security monitoring

Strumenti

SIEM platform

ITSM ticketing system

Descrizione del lavoro

Bangalore South, India | Posted on 01/03/2025

VentureSoft Global, Inc. is a technology services company specializing in software development and IT consulting. We offer a range of services including custom software development, mobile app development, cloud solutions, Data, AI/ML Engineering and digital transformation services. The company prides itself on delivering innovative and tailored solutions to help businesses optimize their operations and stay competitive in the digital landscape.

Job Description

The primary function of this role is to monitor the analytics tools and perform alert management and initial incident qualification. The responsibilities range from monitoring, reporting and escalating incidents to SoC Analysts.

Key Responsibilities

Acknowledge, analyze and validate incidents triggered from correlated events through SIEM platform
Acknowledge, analyze and validate incidents received through reporting tools/mechanisms such as ticketing systems, phone, email….
Collection of necessary logs that could help in the incident containment and security investigation
Escalate validated and flagged incidents to SOC Analyst
Track and update incidents and requests based on incident findings and priority
Proper logging of Change Requests and RootCause Analysis in the ITSM ticketing system
Generate weekly/monthly reports from SIEM platform

Data Analytics

to ensure that all the data is extracted and sorted from the support ticketing system
to ensure that data is analyzed using various methods and tabulated
to ensure that the outliers are identified, and necessary recommendations are made to help optimize the support
to report the analyzed data to the relevant stake holders.

Quality

to ensure that the support tickets are complete in terms of content
to ensure that the support tickets are profiled correctly for data analysis.
to ensure the necessary recommendations are made to improve the quality of tickets

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