SME/Team Lead

Em Sol Co In; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Em Sol Co In Bengaluru is seeking a Team Lead to guide and develop a group of agents in an inbound international voice process. You will coach performance, promote teamwork, and ensure service targets are met.

The role involves coaching direct reports regularly, fostering growth, and coordinating with cross-functional teams to optimize processes. Rotational shifts and a 5-day workweek are part of the schedule.

Qualifications

• TL experience in sales/upselling/cross-selling.
• Inbound international voice process.

Responsibilities

• Lead Team Members, foster their professional development & growth via effective coaching and communication and promote teamwork and cooperation.
• Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.

Skills

Team leadership

Coaching

Job description

Lead Team Members, foster their professional development & growth via effective coaching and communication and promote teamwork and cooperation

Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

Required Candidate profile

• 1/2 years of TL experience into sales/upselling/cross-selling
• inbound international voice process
• rotational shift/off
• 5days working