SME - Microsoft PowerBI,Windows Powershell, Python

HCL Technologies Limited; Bengaluru; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited in Bengaluru, Karnataka, is seeking an SME for Microsoft PowerBI, Windows PowerShell, and Python to support Power Platform and Copilot services. You will diagnose, configure, and optimize environments, assist makers and users, and contribute to governance and service ownership.

The role covers escalation handling, governance evidence gathering, environment setup, security and data access checks, and ongoing enablement through manuals and training.

Formación

• Power Platform Centre of Excellence or enablement experience and relevant Microsoft certification.
• PowerShell, Power Platform CLI, APIs, Azure DevOps or GitHub deployment automation.
• Custom connectors, gateways, Azure integration or Power BI administration.
• Responsible-AI, privacy, information protection, retention, audit or eDiscovery knowledge.
• Experience supporting international and geographically distributed teams.

Responsabilidades

• Provide second- and third-line support; diagnose apps, flows, connectors, gateways, permissions, capacity and cross-service issues; coordinate escalations.
• Monitor failures, service health and recurring issues; update connections, ownership, documentation and known-error records.
• Support service owners in defining environment, DLP, security, sharing, lifecycle and support standards; gather governance evidence and identify control gaps.
• Assist in defining ownership roles, support boundaries, service catalogue entries, escalation paths and operational metrics.
• Assist with solution reviews, testing, releases, deployment pipelines, rollback and retirement, checking data access and identity.
• Complete approved routine changes; provide standards, templates, documentation, advice and training; escalate policy, licensing and capacity decisions.

Conocimientos

Power Platform support

Troubleshooting

Governance & ownership

Incident lifecycle processes

Copilot support

Cross-team collaboration

Herramientas

Power Platform Admin Centre

SharePoint

Teams

Purview

Entra ID

Dataverse

Power BI admin

Azure DevOps

GitHub

Custom connectors

Descripción del empleo

SME - Microsoft PowerBI, Windows Powershell, Python

Bengaluru, Karnataka

Job Summary

The Power Platform & AI Specialist will provide operational support, troubleshooting and user enablement for the organisation’s Microsoft Power Platform and Copilot services. The role focuses on resolving issues, maintaining service quality and helping makers and users across Power Apps, Power Automate, Dataverse, Copilot Studio and Microsoft 365 Copilot. It will undertake limited day-to-day administration and play an active supporting role in establishing governance, service ownership, operating processes and accountability.

Key Responsibilities

• Provide operational support: Deliver second- and third-line support; diagnose apps, flows, connectors, gateways, permissions, capacity, performance and cross-service issues; coordinate Microsoft and supplier escalations.
• Maintain services: Monitor failures, service health and recurring issues; update connections, ownership, documentation and known-error records; support remediation of obsolete or orphaned assets.
• Help establish governance: Support service owners in defining environment, DLP, security, sharing, lifecycle and support standards; gather governance evidence, identify control gaps and help embed agreed processes.
• Help establish service ownership: Assist in defining ownership roles, support boundaries, service catalogue entries, escalation paths, operational metrics, risk records, inventories, runbooks and review forums.
• Support lifecycle and assurance: Assist with solution reviews, testing, releases, deployment pipelines, rollback and retirement, checking data access, identity, resilience, ownership and supportability.
• Perform limited administration and enablement: Complete approved routine changes; provide standards, templates, documentation, advice and training; escal ate policy, licensing, capacity and tenant-level decisions.

Skill Requirements

• Enterprise experience supporting Power Platform, including Power Apps, Power Automate, Dataverse and Power Platform admin centre.
• Strong troubleshooting knowledge of environments, DLP impacts, connectors, security, sharing, capacity and licensing.
• Experience supporting business-critical solutions through incident, problem, change, release and application lifecycle processes.
• Experience contributing to Power Platform governance, service-definition or operational-readiness activities, including ownership, controls, standards, documentation and escalation models.
• Hands-on Microsoft 365 Copilot and Copilot Studio support experience, covering agents, knowledge, actions, authentication, publishing and issue resolution.
• Some routine administration experience under defined approval processes, plus working knowledge of Entra ID, SharePoint, Teams and Purview dependencies.

Other Requirements

• Power Platform Centre of Excellence or enablement experience and relevant Microsoft certification.
• PowerShell, Power Platform CLI, APIs, Azure DevOps or GitHub deployment automation.
• Custom connectors, gateways, Azure integration or Power BI administration.
• Responsible-AI, privacy, information protection, retention, audit or eDiscovery knowledge.
• Experience supporting international and geographically distributed teams.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.