SME - Citrix Server

HCLTech; India; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HCL Technologies Limited is seeking an experienced Citrix specialist in India to ensure on-time resolution of escalated Citrix-related incidents and maintain service quality. You will mentor junior staff, standardize SOPs, and validate change plans while contributing to capacity planning and performance improvement.

The role requires strong analytical skills, excellent communication, and familiarity with change management processes to drive customer satisfaction and operational excellence within

Qualifications

• Expert knowledge of Citrix Server Technologies and functionalities.
• Strong analytical and problem-solving skills to manage escalations and incidents effectively.
• Proficient in developing and maintaining operational documentation and SOPs.
• Excellent communication and presentation skills for stakeholder engagement.
• Familiarity with capacity planning and change management processes.

Responsibilities

• Ensure on-time resolution and quality compliance of escalated tickets and incidents related to Citrix Server, adhering to SLAs.
• Mentor administrators and team members, prepare SOPs, and maintain documentation to enhance team knowledge and efficiency.
• Validate change order implementation plans and ensure compliance with human error protocols while actively participating in capacity planning for Citrix environments.
• Foster positive customer feedback and satisfaction by engaging in customer meetings to understand and address issues related to Citrix services.
• Conduct and validate analyses such as root cause and trend analyses, presenting findings to key business stakeholders to enhance performance and decision-making.

Skills

Citrix Server

Analytical Skills

SOP Documentation

Stakeholder Communication

Capacity Planning

Job description

Requisition ID177778-Posted10/08/2026

Key Responsibilities

• 1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Related To Citrix Server, Adhering To Agreed Slas To Maintain Operational Excellence.
• 2. Mentor Administrators And Team Members, Prepare Standard Operating Procedures, And Maintain Effective Documentation To Enhance Team Knowledge And Efficiency.
• 3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Actively Participating In Capacity Planning For Citrix Environments.
• 4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Understand And Address Issues Related To Citrix Services.
• 5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings To Key Business Stakeholders To Enhance Performance And Decision-Making.

Skill Requirements

• 1. Expert Knowledge Of Citrix Server Technologies And Functionalities.
• 2. Strong Analytical And Problem-Solving Skills To Manage Escalations And Incidents Effectively.
• 3. Proficient In Developing And Maintaining Operational Documentation And Sops.
• 4. Excellent Communication And Presentation Skills For Stakeholder Engagement.
• 5. Familiarity With Capacity Planning And Change Management Processes.

Other Requirements

• 1. Itil Foundation Certification Is Recommended But Not Mandatory.
• 2. Citrix Certified Expert Virtualization (Cce-V) Is Optional But Valuable